Customer Success Manager EMEA

Join Our Team Mission: As a Customer Success Manager, you will independently manage specialized tasks to ensure quality customer outcomes. You will play a key role in refining customer success processes, managing high-impact customer relationships, and ensuring continuous improvement in customer satisfaction and engagement. Responsibilities:

• Independently manage specialized customer onboarding tasks.
• Handle critical and complex customer inquiries and escalations.
• Develop and implement detailed customer success strategies.
• Conduct tailored, high-level training sessions for key customers.
• Monitor and ensure the alignment of customer goals with product usage.
• Create and present comprehensive reports on customer success metrics.
• Drive process improvements based on customer data and feedback.
• Collaborate with cross-functional teams to enhance the customer experience.
• Maintain and grow high-impact customer relationships.
• Ensure consistent quality in all customer interactions and deliverables.

Skills:

• Exceptional Communication: Highly effective communicator with all stakeholder levels.
• Strategic Problem Solving: Ability to resolve complex customer challenges.
• Proactive Customer Engagement: Anticipate and address customer needs proactively.
• Comprehensive Product Knowledge: Mastery of product and service offerings.
• Process Improvement: Skills to drive and manage process enhancements.
• Project Management: Proficient in managing and leading impactful projects.
• Analytical Insight: Deep ability to interpret and act on customer data.
• Customer Relationship Management: Expertise in nurturing and expanding customer relationships.

Profile:

• Bachelor’s degree in Business or Technology preferred.
• 7 years of relevant experience within a large software company or within the Internal Audit department of any company.
• Reasonable understanding of TeamMate+ or other audit software.
• Fluent in English is a must, fluent in other languages is very helpful (Arabic, Spanish, French, Italian, German, etc.).

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. If making a difference matters to you, then you matter to us. At Wolters Kluwer, you’ll feel valued for your contributions. You’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Our Mission: Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.