Partnership Manager
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Why this job matters
This role is pivotal to enabling the Digital strategy and plans to be delivered. The role provides proactive monitoring of vendor performance (MTTI and MTTR), triage, and service improvement plans. We support the Digital unit while working with their partners to hold them accountable to meet their performance standards, unblocking issues, and maximizing the balance of value and performance. This role can be based in Birmingham, London or Manchester following a hybrid working pattern of 3 days a week in the office and 2 days a week remote.What you’ll be doing
- Proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans, commercial management.
- Managing vendor portfolio through multiple lenses including operational, regulatory, legal, reputational, and IT security risk.
- Working with partners to hold them accountable to meet their performance standards, resolving issues, while maximizing value and performance.
- Managing and developing opportunities with our partners focused on productivity and growth.
- Building long-term sustainable opportunities to enhance customer value across our partnerships.
- Developing a pipeline of opportunities through to realisation of savings.
- Working with our stakeholders across the business to showcase and support improvements.
- Owning strategic relationships with our delivery partners and business partnering with our Sales, Legal, Procurement, Operations, and Compliance areas of the business.
You'll have the following skills and experience
- Commercial awareness / contractual compliance: Critical for this role.
- Stakeholder Management: Ability to establish and maintain relationships and facilitate mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
- Inter-team navigation: Ability to interact with many teams across multiple CFUs, drive collaboration and negotiation.
- Communication: Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
- Data first mindset: Defining a sustainable ecosystem to manage, manipulate, and provide insight and information to all of Digital on a self-serve basis.
- Change delivery: Able to define and implement long-term changes and adapt for the optimum solution.
- Domain knowledge in big data analysis: Proficiency in tools like SQL, Python, and data visualization to provide actionable insights for optimizing IT subcontractor spend.
- Data-driven decision-making: Strong analytical skills to identify trends, patterns, and opportunities in complex procurement data sets, informing strategic sourcing decisions.
- Master data governance skills: Ability to establish and maintain data standards, ensuring data integrity and accuracy for informed decision-making.
Benefits
- Annual On target bonus 10% (personal and company multipliers)
- BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
- Life Assurance
- Direct share scheme
- Exclusive colleague discounts on BT broadband packages
- 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
- Discounted EE TV including TNT Sport and the NOW Entertainment membership
- Great support for working parents including pay while on maternity, adoptive, and paternity leave
- Option to join the Healthcare Cash Plan or benefits such as dental insurance, gym memberships, etc.
- 25 days annual leave (not including bank holidays), increasing with service
- Volunteering days to give back to your local community
- Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.
Our values
We've updated our BT values. We've developed the new ones…
We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.
Our values
We've updated our BT values. We've developed the new ones through conversations with BT people across world. They described what it feels like on our best days, and how they would like everyone in BT to work together.
Customer - We are here for our customers - We're committed to making things better for our customers - by providing the vital services they rely on and finding new ways to improve their lives and businesses. We're knowledgeable, professional, dependable and easy to do business with. If things go wrong, we take responsibility for putting them right.
Team - We help each other achieve more - We are one team and never let a colleague fail. We focus on shared goals and bring BT together for our customers, even when we're in different parts of the business or on different sides of the globe. We give feedback, coach and learn. We say thank you for a job well done.
Honesty - We are honest and respectful - We speak honestly and listen. We show respect to colleagues and customers. We care about making BT better and stronger, challenging ourselves to get to the heart of things. We enjoy working in a diverse organisation and benefit from looking at things in different ways.
Change - We all make change happen - Our industry changes quickly and so do we. We improve what we do for customers and BT by thinking big, starting small and moving fast. We anticipate the future, and each year aim to be better than last.
Pride - We are proud to make a difference - We believe BT isn't just another business. We make a real difference through our services and our role in the communities where we operate. We're all ambassadors for BT. Every one of us helps to keep BT strong, by acting with integrity and living our values. We make BT a place where we're proud to work.
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