Senior Content Writer

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Content Writer

Expedia Group is seeking a Senior Content Writer to join our B2B Content Management team. Are you enthusiastic about creating, curating, and maintaining content? Are you well-versed in writing in English for localization, web and mobile? Do you have an eye for detail and dream of ways to improve self-service content? We want to hear from you!

What you'll do:

• Perform day-to-day tasks with a minimal level of guidance and high attention to detail.
• Demonstrate expertise by reviewing customer requests against business needs, using content strategy to recommend strategic content solution.
• Manage complex content projects end-to-end including scoping, prioritization, timeline management, and stakeholder coordination with minimal oversight.
• Write, curate, maintain, and optimize web content and email template content that adheres to content strategy guidelines for style, voice, and tone.
• Collaborate closely with cross-functional teams, including UX, Product, and Marketing, to ensure cohesive user experiences that align with brand values and tone.
• Understand the needs of our internal and external end-users to create targeted content that solves business challenges and encourages usability and searchability.
• Effectively communicate with stakeholders, managing expectations and keeping them informed of progress or changes that may affect project timelines.
• Interact with leadership, customers, and cross-functional partners at various levels to identify content strategies/goals/solutions.
• Leverage holistic thinking and experience to propose innovative ideas that advance content management practices and benefit the broader team, proactively developing solutions that drive both content strategy and customer success.
• Utilize data-driven insights to optimize user experiences and demonstrate the strategic value of content within the overall experience.
• Demonstrates ability to mentor and develop team members.

Who you are:

• Have a passion for writing and creation of self-service content in English
• Able to transform information from multiple sources and documents into concise, user-centric content solutions
• Skillful in crafting plain language content that adheres to style, voice, and tone standards
• Capable of prioritizing a variety of projects and maintenance work simultaneously and with a high degree of autonomy
• Excellent communication and collaboration skills
• Able to navigate ambiguity to deliver content that adds measurable value to the business
• Strong judgment to navigate business relationships and conflicting opinions amidst ambiguity
• Adept at crisply defining user scenarios and building the right content to address user needs

• 5+ years of strategic and tactical content creation, including technical writing, process documentation, and/or content guides
• Experience leading complex projects end-to-end
• Demonstrated ability to prioritize tasks with autonomy, develop simple solutions despite constraints, and make tradeoffs when leading projects
• Experience using data to make business decisions
• Experience working with self-service content in a globally distributed organization
• Experience with Salesforce, Seismic, Adobe AEM (Adobe Experience Manager), Jira

Please note: This position will require content written in English.