Production Support Engineer

Join us as a Production Support Engineer within Financial Crime Technology to support and drive various initiatives being driven in the Financial Crime Screening space.

To be successful as a Production Support Engineer, you should have:

• Previous experience as a Production Support Engineer
• Experience with Oracle or SQL Server database
• Unix and Linux scripting skills

Some other highly valued skills may include experience with:

• Autosys
• PEGA
• SAM8

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and manage IT Service risk across the organization. This includes management of IT Services to support the bank's operations, representing Technology service performance with senior stakeholders, and managing IT service risk across the organization.

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, and oversight of department efficiency and effectiveness.
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders and maintaining the quality of external third-party services.
• Development and implementation of policies and procedures for IT Services, adherence to control targets and standards, managing adherence to group SLAs, and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, and strong management of any directly controlled costs.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations.

Assistant Vice President Expectations

• Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes.
• Demonstrate leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
• Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding how areas coordinate and contribute to the achievement of organizational objectives.
• Collaborate with other business-aligned support areas to keep up to speed with business activity and strategy.
• Engage in complex analysis of data from multiple sources of information, to solve problems creatively and effectively.
• Communicate complex information effectively, influencing or convincing stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.