Community Advising Intern

Are you looking for an internship at one of Europe’s most exciting companies and meet new people from all over the world?

Your Mission should you choose to accept it...

As our Community Advising Intern you are responsible to coordinate complex/bigger booking requests for all our locations. You are the TSH specialist and you know how to tell the TSH story, sell the TSH concept, products, and services to all guests & members to make them returning guests & members by delivering the best TSH experience. You identify market opportunities and know how to turn these into commercial results. You have an open mindset and always available with a friendly (digital) smile to meet all the needs of TSH communities and the questions of random strangers. This is next level guest services and support: You love to connect, engage, and recognize our guests all while making every interaction a memorable one. It is because of you every guest will become a raving fan of TSH! We're looking for enthusiastic individuals to join our team for a period of 5-6 months, with opportunities to start immediately or in February.

In case you don’t know who we are (ahem):

Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.

What You’ll Do

• Take enquiries and bookings via various channels
• Execute financial handlings such as sending out, checking and raising invoices
• Prepare arrival information with completed final and accurate details for our local colleagues, to ensure the best experience for our guests
• Work with our Hotel Management Systems (Mews, Pxier and Omniboost), Zendesk, Salesforce and our other main systems
• Advise our guests on the services and products TSH has to offer
• Respond to inquiries via email, telephone and other channels regarding reservations, hotel information and guest concerns
• Resolve guest’s challenges & complaints in a quick, efficient manner to maintain the guest satisfaction and quality of our service
• Assist & help co-team members in servicing the guests during peak moments
• Support our local operations team, to deliver unforgettable experiences for all our guests

Who You Are

• You’re a student – you must be enrolled in a university!
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business;
• Hospitality-minded with an enthusiastic and open approach, with affinity and interest in sales and customer experience/support;
• Flexible; we also work in weekends (and evenings);
• Enjoying receiving and taking responsibility and you can work independently;
• Someone who enjoys working and learning in an ambitious, informal and international environment;
• Have no holiday plans during your internship;
• Excellent interpersonal and communication skills;
• Ability to work in a fast-paced team environment;
• Fluent in English (mandatory), as well as Dutch or German or Italian or French or Spanish;
• Comfortable in an ambitious and informal working environment;

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics is what make us different, so come as you are.