Customer Communication Solution Lead

Customer Communication Solution Lead

Join us as a Customer Communication Solution Lead, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

Required Skills and Experience

• Technical knowledge of Ab Initio (ETL)
• Technical knowledge of Open Text Exstream and IBM CMOD
• Stakeholder management experience

Additional Valued Skills

• Experience with Java and Unix
• Experience with Agile methodology
• Being a rapid new technology learner

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To design, develop and improve software, utilizing various engineering methodologies, providing business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

• Develop and deliver high-quality software solutions using industry-aligned programming languages, frameworks, and tools, ensuring code is scalable, maintainable, and optimized for performance.
• Collaborate cross-functionally with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Engage with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations, actively contributing to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adhere to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implement effective unit testing practices to ensure proper code design, readability, and reliability.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
• Manage and mitigate risks through assessment, supporting the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Comprehensively understand the organization functions to contribute to achieving the goals of the business.
• Collaborate with other work areas, for business-aligned support areas, to keep up to speed with business activity and strategies.
• Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives. In-depth analysis with interpretative thinking is required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem-solving processes.
• Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.