Account Manager DACH

TicketSwap is a safe and trusted ticketing marketplace, active in 36 markets, that centralizes ticket demand and supply within a highly engaged fan community with close to 15 million individuals worldwide. The mobile first platform was founded in 2012 and has grown into an international operating company, with local teams active in the Netherlands, Belgium, UK, France, Italy, Spain, Sweden, Germany, Czech Republic and Hungary. TicketSwap has developed secure integrations with over 70 different ticket providers empowering over 40.000 partnered events to benefit from more revenue, more control, valuable data insights and effective marketing solutions driving extra primary sales, while maximizing their resale potential.

To continue on our mission, we’re looking for an ambitious Account Manager for the DACH region. As an account manager, you will be responsible for building, managing and optimizing long-term relationships and partnerships with event organizers, sport clubs, venues and ticketing companies.

Are you ready to join the world’s favorite place for fans to buy and sell tickets? Continue reading below! 👇

What you can expect from the work

Based in Amsterdam working from our HQ, you will:

• Do business that puts our fans first, while serving the partner’s needs;

• Own the overall relationships with partners, which includes managing onboarding, the implementation of our services, increasing adoption, and ensuring retention and high levels of partner-satisfaction;

• Serve as day-to-day operational contact for your accounts, providing the services adapted to their needs, building trust and identifying areas of opportunities for growth;

• Be the eyes and ears of TicketSwap in DACH in order to identify opportunities and market trends;

• Act as the feedback loop between the partner and the different internal teams (Product, Marketing, etc.). Solve issues and help to improve our services;

• Manage commercial negotiations in order to secure new partnerships or renew with existing partners;

• Work closely with business developers to onboard new partners, identify and nurture partnership renewals and close growth opportunities;

• Travel is required to build relationships at events and conferences to contribute to the bigger goal: maintaining Partnerships;

• Closely collaborate with other Partnerships Managers in an international team of ambitious people.

  About you

  • Exceptional proficiency in German (native) and English, both written and verbal. Any additional languages are a plus;

  • You have a Bachelor’s degree and at least 3 years of experience in Account Management, Sales and/or Partnerships, preferably in the ticketing or live events industry;

  • You’re an ambitious, energetic and positive person;

  • You’ve got a commercial mindset, and have solid skills in prospecting, negotiating and closing contracts;

  • You are data driven and result-oriented;

  • You're described as a strong communicator (verbal and written), have good relational skills and you know how to handle tough situations;

  • You're proactive, especially in understanding the exact needs of a partner and responding to them, as well as in identifying and solving problems;

  • You embrace change and excel in a company and market that are continuously evolving.

  • You can work autonomously and are well organized with a healthy focus on the details.

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    Proactive acquisition from 3rd parties is not appreciated.