Manager on Duty Trainee

Company Description

Proud to present Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.

And you provide that experience with a team of Duty Managers, F&B and Rooms employees in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.

Job Description

At our large hotel and event venue in Amsterdam, the high level of service comes first. That means that you make guests feel welcome. As a Manager on Duty trainee, you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?

Be limitless. You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. "Oh, you are celebrating your wedding anniversary in Amsterdam? Congratulations!", and immediately note that the couple receives a bottle of champagne in their room. You also make sure that this is overhanded to the afternoon shift if they need to take care of it. And is there a guest that is looking for the meetings floor? Then you show the way in a clear, detailed, and friendly approach. Everything with a smile and empathy, even during complaints. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:

• available MBO or HBO student for a minimum of 20 weeks, 5 days a week;
• a person that is always open to assists all operational departments if necessary;
• the point of contact for all questions in the hotel, from a to z;
• familiar with safety and hygiene standards, as it is important to you that these are observed by guests and colleagues;
• the face of our hotel.

This position has morning and afternoon shifts (according to busy times or events). The morning shift starts at 09:00 and the afternoon shift at 12:00.

"The true success of a hotel is not just in providing a comfortable bed and a good meal, but in creating an experience that leaves a lasting impression on our guests." – Front Office manager Mövenpick

Don’t work. Do what you love instead

You always start your day with a tour of the hotel to check that everything looks good and is safe. You make sure you are up to date with everything that is happening or about to happen in the hotel and through good communication you stay ahead of things and solve them in a creative way. You act as a liaison between the guests, the management team, and all operational departments in the hotel. Although there is an administrative aspect to the role as Manager on Duty trainee, most of the time you will be in operations, on the floor. Moreover, when things escalate, you will be the person responsible for a smooth recovery from any incidents or complaints. You must have:

• preferably knowledge of the Opera system;
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

We offer

Of course, we want you to have an optimal experience at Mövenpick. That is why we are offering:

• a trainee allowance of €750,- per month (including study- and travel allowance);
• 38-hours work week;
• a night-shift allowance of 20% and a Sunday allowance of 5%;
• national and international opportunities for growth and training opportunities;
• a uniform, laundry service and meals;
• discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & HR-Group hotels;
• recruitment bonus for a new colleague;
• 50% F&B discount at various hotels in Amsterdam;
• various staff outings.

This is the right time to say yes

You see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via hotel.netherlands.hr@movenpick.com or by phone at +31 (0)20 519 1222.

If it is a match, you will be interviewed by a member of the HR department and Operations Manager. Are you ready?