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Content Creation & Client Servicing

Posted 9 Jul 2024
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Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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WHO ARE WE?

Piggy is one of the fastest growing Saas scale-ups in the Netherlands and is a European market leader for customer and employee loyalty software. We are on our way to securing a landmark 10,000 business clients and have succeeded in connecting millions of people with their favorite brands.

To power faster business growth through loyalty. Every day, enhancing the customer experience and employee engagement across our clients’ organizations. We do this with a team of 60 international talents across the Netherlands, Germany, Belgium and the UK.

YOUR TEAM

You'll join the marketing team, who work closely and collaboratively across all our paid and organic marketing channels. Prepare to be busy, as our marketing department is pioneering our international expansion across Europe and beyond. You’ll work together with content marketers, digital marketers and our Head of Marketing to make it happen.

As this role is also focused on servicing our clients and is product-centric, you will also work closely with the customer success team.

Up for the challenge?

YOUR MISSION

Your role will be primarily focused on fulfilling our engagement service for our client base. This involves content creation and servicing the accounts of our customers, very similar to the way an agency would work. This will include refining their campaigns, rewards, forms, promotional materials, and more.

Ideally, you are familiar with creating email flows and general content creation, along with being familiar with best practices for forms and data collection, loyalty programs, and customer engagement.

Your responsibilities will include:

  • Helping our clients with content to promote their programs.
  • Creating content for their email campaigns.
  • Configuring automated campaigns based on triggers.
  • Assisting in configuring aspects of their programs for them such as rewards, tiers, or forms.
  • Analyzing their user data to help with segmentation & personalization efforts.

WHO YOU ARE

At Piggy, we like to get the job done, but enjoying our work is just as important. We’re looking for somebody who is eager to make a difference and help Piggy to grow. To do this, you should:

  • Speak Dutch natively - other languages are welcome.
  • Ideally have experience in one or both of the areas of marketing and customer success.
  • Be a creative writer.
  • Have hands-on experience with content marketing and customer success (or be willing to learn).
  • Be an analytical thinker.
  • Be result driven and understand commercial processes.
  • Take ownership and have a proactive mindset.
  • Work independently but you are also a team player.
  • Like to have fun while working!

WHAT WE OFFER

We offer you a working environment that feels like your second home. A space where you can share your knowledge, ambitions and creativity. Our goal is to become the world's leading loyalty platform. And we aim to get there by making sure what we do today is just a little bit better than yesterday. That’s why we invest in your professional and personal development. This is what you can expect (based on 40 hours a week):

  • A professional working environment, with a young and innovative team
  • An established Dutch tech company scaling up in Europe
  • An amazing penthouse office-space close to Amsterdam, where you can share and shape your knowledge, experience and creativity
  • A salary range tailored to your level, experience and background
  • A full-time employment contract
  • Full participation in the annual team bonus scheme
  • Business and travel expense reimbursement
  • Environment to work on your leadership skills
  • A training budget to stay on top of your game
  • Free sessions with our amazing personal trainer if you choose to work from our HQ.

Piggy is in the top 250 of fastest growing scale-ups in the Netherlands and is European market leader for customer loyalty software.
Our mission? To strengthen the bond between company and customer. Every day, more than 2.5 million consumers and over 8500 companies in 5 countries use our software and apps. We do this with a team of 60 international talent in the Netherlands and Germany.

IT
Maarssen
Active in 5 countries
45 employees
70% men - 30% women
Average age is 31 years