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Sr Sales Operations Analyst

Posted 20 Jul 2024
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Work experience
2 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Sr Sales Operations Analyst

As a Sr Sales Operations Analyst, you will be responsible for day-to-day operational support for our partner sales managers and our third-party partners in APJ. This includes daily review of Deal Registrations within Salesforce (SFDC), monitoring our partner alias/inbox and responding to questions from our sales team, assisting contract renewals and compliance renewals, setting up user access, and supporting existing Channel Ops team members with additional tasks. To excel in this role, you will partner cross-functionally across the business, working with Sales, Legal, Operations, Leadership, Compliance, and partners. This role requires operations and enterprise tools background, proficiency in crafting business process documentation, working on system/tool workflow and projects inclusive of creating requirements and testing, and in-depth CRM knowledge (Salesforce). Previous experience in channel operations is preferred. This person will be responsible for managing our partner portal which is hosted on Adobe Engagement Manager (AEM) and working close with the creative team on badging, branding, and running the partner directory. Our work is fun, challenging, and rewarding and we are looking for adaptable team members passionate about solving problems and delighting our partners.

You will report to the Sr Director, Sales Operations

Your Role Responsibilities? Here's What You'll Do

  • Partner with the Sales teams to brainstorm, troubleshoot and diagnose process flow inefficiencies and work directly with channel stakeholders to push issues through to resolution.
  • Create comprehensive written process documents to effectively manage all sales operations related processes.
  • Prepare, create, and send out SFDC reports, excel pivot tables, data tracking and analytics
  • Review and maintain data hygiene of Salesforce opportunities, ensuring accurate pipeline forecasting and operational excellence in collaboration with cross-functional teams
  • Consistently supporting the teams globally to come up with automation, better ways of thinking, and ways to offer the most optimal support
  • Assist with end-of-month activities with Sales and PSMs
  • Interacts closely with leadership on monthly reporting calendar requirements/delivery.
  • Works on special projects and initiatives, using advanced data analysis, in order to drive process improvements or support senior leadership in strategic planning and decisions.
  • Conducts dashboard and reporting analysis and reviews.
  • Work cross-functionally with partners in Sales Strategy, Finance, Marketing, IT, and HR to support business initiatives

What We'd Like to See

  • Experience managing Salesforce, or similar CRM tools
  • Experience with global support
  • Ability to drive impact in a fast-paced environment
  • Strategic thinking and problem-solving skills
  • Excellent attention to detail and willingness to pitch in when necessary
  • Ability to learn and scale with new tools/systems/processing
  • Analytic skills

Role Essentials

  • Bachelor's degree or equivalent experience
  • 2+ years in Sales Operations, background in advertising sales operations or marketing is a plus
  • Strong analytical skills and demonstrated proficiency in advanced spreadsheet applications
  • Experience working with sales operations tools, including AEM and Salesforce is a plus.
  • Well-versed in Excel
  • Attention to detail and the ability to dive into the technical or legal weeds is a must.
  • Ability to prioritize/manage work and problem-solve autonomously.

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your and personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data to life by empowering businesses to realize the transformative power of their most critical assets. We have pioneered the Informatica Intelligent Data Management Cloud™ (IDMC) that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data comes to life.

Informatica enables companies to fuel innovation, become more agile and realize new growth opportunities, resulting in intelligent market disruptions. Over the past 25 years, Informatica has helped thousands of customers unleash the power of data.

IT
Amsterdam
3,000 employees