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Customer Services Coordinator

Posted 17 Jun 2024
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Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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REQ-10007565

May 28, 2024

Turkey

Summary

Ensure the finished product supply of local and global customers in accordance with ordered quantity and time, minimum stock cost, maximum customer satisfaction, minimum production cost and lead time Establish optimal demand plan including demand assumptions, inventory levels and operational cost according to budget

About the Role

  • Ensure the finished product supply of local and global customers in accordance with ordered quantity and time, minimum stock cost, maximum customer satisfaction, minimum production cost and lead time
  • Establish optimal demand plan including demand assumptions, inventory levels and operational cost according to budget
  • Monitor demand trend and check abnormality regularly, lead corrective actions in a timely manner
  • Manage demand control activities
  • Ensure direct communication with CPOs, plant-internal and -external stakeholders & partners with regard to the output of the internal production changes
  • Act as a point of contact for follow-up on time delivery dates and quantities
  • As part of site S&OP cycle, hold monthly Demand Reviews

Minimum Requirements

  • University degree preferably in Industrial Engineering or equivalent
  • Min. 3 years of experience in Supply Chain, preferably in planning
  • Excellent communication skills in English
  • Strong interpersonal skills with customers
  • Able to report accurately and meet deadline
  • Team working and customer oriented mindset
  • Ability to work in a fast-paced changing environment
  • Good analytical thinking skills
  • SAP knowledge is an asset (SAP BO / IBI and PP modules

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Operations

Pharmaceuticals

Turkey

İstanbul Kurtköy

TR01 (FCRS = TR001) Novartis Sağlık, Gıda ve Tarım Ürünleri San. Ve Tic. A.Ş.

Technical Operations

Full time

Temporary (Fixed Term)

No

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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

REQ-10007565

Customer Services Coordinator (Temporary)

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Technical Operations Operations Turkey

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We also aim to reward those who invest their money, time and ideas in our company.

Other
Amsterdam
Active in 80 countries
300 employees
40% men - 60% women
Average age is 40 years