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Technical writer

Posted 12 Jun 2024
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Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Salary
€4,100 per month
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Do you get energized from writing user-friendly content? Making sure our customers know exactly how to use our software without having to contact support? Helping them help themselves? Then you are a good addition to our team! Your goal is to help customers work with our software as best as possible by creating all kinds of written content. At Exact you think along and see your good ideas become reality. And where your career ends? That is in your hands. The growth opportunities are unprecedented. 2,050 enterprising colleagues have already gone before you. Are you joining us?

This = the job you are looking for

As a technical writer in the Product Learning & Enablement (PL&E) team, you have a passion for developing user-friendly content for our customers. You ensure that they become fully familiar with our software and understand all its benefits. You achieve this by working closely together with subject matter experts and your PL&E colleagues.

Your main tasks are:

  • writing customer-facing content such as documents, In Product Messages (IPMs), emails, release notes, FAQs, UI terminology and more.
  • measuring whether our content has helped our customers. Isn't it good enough? Then we iterate and ensure that the content is improved.
  • innovate how we create content to improve internal processes and new ways of offering content.

This = your team

The Product Learning & Enablement team is a close-knit team consisting of PO’s, technical writers, translators, instructional designers, learning specialists and leads. We are passionate about creating high quality content for our customers to make their lives easier. Over the past ten years we have developed a lot of content and have learned a lot about what works well and what doesn't. We therefore continuously investigate whether the way we transfer product knowledge still answers the information needs of our customers.

We are known for our customer focus, creative ideas and smooth collaboration. Asking for help when necessary and offering help when possible is in our DNA.

We work with SCRUM to plan and prioritize our work. Our source language is English, and our translators translate our content into Dutch, Flemish and French.

This = what your future colleague says

“We're passionate about the content we create, and we have fun while doing it. If you love having discussions to figure out the best way to help customers, in between (silly) jokes and (virtual and physical) fun activities such as coffee breaks, then this is the place for you.” – Anfaal Mohd Nawawi

This = what you bring

With us you can be yourself and we would like to discover what sets you apart. For the technical writer position, you bring the following:

  • You have a passion for and experience with creating instructional content that helps our customers
  • You have experience working in a dynamic environment where change is the norm
  • You have a clear insight into how users use software and how software processes work, so that you can translate this into helpful content
  • You are curious and challenge the team to ensure that we achieve the best results
  • You are business fluent in English and at minimum fluent in Dutch

This = what you get

At Exact we work hard. And there is something in return. We find the balance between effort and relaxation very important. This way you can work up a sweat in our own gym. Or take a moment of rest at the coffee bar. Just clear your head and then throw yourself back into your daily tasks with new energy. And of course that's not all. As an Engagement & Training specialist, you can also count on a:

Employment contract for one year, with the prospect of a contract for an indefinite period;

  • a gross monthly salary up to € 4.100 depending in experience
  • Holiday allowance of 8%.
  • Thirteenth month.
  • Travel allowance / work from home allowance
  • 27 vacation days
  • Giving Back Days; 3 days that you can spend on a charity of your choice
  • Space to realize your ambitions. Through training, coaching and master classes you can develop personally and professionally;
  • A hybrid working environment (flexibility to work partly remotely)
  • Locations in Delft, Eindhoven, Utrecht and Zwolle
  • A spacious and bright working environment at our head office in Delft, fresh lunch, coffee bar and our own gym to stay fit & vital

Do you have the ambition to become better together, for our customers and ourselves, and to prove that every day? We'd love to talk to you!

IT
Delft
Active in 15 countries
1,850 employees
60% men - 40% women
Average age is 31 years