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As International Logistics Analyst, you are the main contact person for your customers. From the moment the customer sends a booking request, you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the one who answers all of your customer's queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements. That includes coordination of logistics service – transport and shipping – coordinating customer requirements, booking with shipping lines, planning and Tank container allocation, Documentation, Bill of Lading, Invoicing. You have the opportunity to coordinate your accounts from the beginning to the delivery.
Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations and working on improvements. You will be speaking and writing in English 90% of your day, being in direct contact with our offices abroad.
Successful candidates will have strong organizational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:
About you
Our office in located in Barra da Tijuca/Jacarepaguá neighborhood in Rio de Janeiro next to Shopping Metropolitano.
We are one of the worlds leading Logistics Service Providers when it comes to the safe and reliable transport of bulk liquids and gasses. As a bulk logistics service provider for the chemical, gas, polymer and dry bulk food industry, we combine the best elements to create the optimal formula for each situation.
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