Workplace Experience Assistant

Workplace Experience Assistant

Job Description Summary

The Experience Manager will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for day-to-day deliverable of workplace experience soft services and adoption & implementation of workplace experience program that leverages global & regional playbook, technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.

Job Description

About the Role

The Experience Assistant will be responsible for:

• Oversee the day-to-day operations of facility management, including maintenance, cleaning, F&B, security, and vendor management.

• Partner with Regional Workplace Experience Lead to adopt, develop and implement strategic plans and initiatives to optimize workplace facilities and enhance the overall employee experience.

• Lead and mentor a team of Guest Relation Host and Community Host, providing guidance, support, and training as needed to ensure high performance and employee engagement.

• Manage facility budgets, forecasts, and expenditures, ensuring cost-effective solutions and adherence to financial targets.

• Conduct regular assessments of facility infrastructure, systems, and equipment to identify opportunities for improvement and upgrade.

• Develop and maintain relationships with external vendors, contractors, and service providers to ensure quality service delivery and competitive pricing.

• Implement and enforce workplace health and safety policies and procedures, ensuring compliance with regulatory requirements and industry standards.

• Plan and execute workplace events, initiatives, and special projects to promote employee engagement, wellness, and community-building.

• Work with cross functional teams in Facilities Management, Janitorial, Design, Space and Occupancy Planning, Strategy, and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.

• Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.

• Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.

• Help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.

• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

• Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready.

• Proactively identify needed repairs, maintenance, or updates required in the workplace.

• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.

• Provide “White Glove” service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.

• Help articulate program goals and vision through storytelling, supporting data, and business cases.

• Support development of case studies to showcase RIO and impact.

• Project an approachable and professional image in personal appearance, manner, and demeanor.

• Help develop building initiatives designed to create connections between occupants.

• Responsible for delivering results related to all employee experience and customer satisfaction KPIs.

About You

• Four-year college/university degree

• Minimum of 3-5 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.

• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required.

• Must be able to use laptop, mobile device, and wireless technologies.

• Showcase strong business acumen.

• Comfortable corresponding with executive level clients and interacting with individuals at all levels.

• Detail oriented, confident, self-starter with exceptional organizational skills

• Maintain a “can do” mentality with the ability to act with minimal information.

• Demonstrate integrity, accountability, self-awareness, and strong work ethic.

• Ability to work under pressure, while acting in a calm manner

• Showcase exceptional emotional intelligence and empathy.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company

• Career development and a promote from within culture

• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.

We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.

We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.

We embrace diversity across race, color, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.