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IT Business Solution Specialist

Posted 14 May 2024
Work experience
2 to 3 years
Full-time / part-time
Job function
Degree level
Required languages
English (Fluent)
Spanish (Fluent)

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We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more:

D&IT Solutions Analyst

What this position is about - Purpose:

This role is responsible for maintaining & supporting a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP and Sales solutions. The role in conjunction with their line manager is responsible for ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs.

This role may be involved in projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.

The role actively engaging with business stakeholders and D&IT partners to explore capability improvements or to ensure clear understanding of new capabilities requirements. Work with Virtual team lead to understand existing tools that can deliver needs and with line manager plan in the Roadmap. Support the D&IT demand process to deliver new solutions as planned in the roadmaps.

You will actively review technology successes in JTI and external environment, bringing to the attention of Business partners to explore the innovation within the virtual team’s remit.

While ensuring adherence to JTI D&IT and Corporate governance standards, the incumbent manages identified changes, to ensure they are executed successfully. The incumbent will at all time work in accordance with JTI’s Project Management Framework, and established D&IT standards, policies and procedures, J-Sox controls, and industry best practices.

What will you do - Responsibilities:

Capability Management identification and enhancement

  • Capability Management identification and enhancement
  • Collaborate with business to identify improvements for existing solutions
  • Work to find existing solution in JTI that have the required capabilities
  • Help develop capabilities delivered by global teams and within regional/local solutions

Rollout of Central systems and Market Mile

  • Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region
  • Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region
  • Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment

Freedom within a Framework

  • Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities
  • Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience

Service Delivery Management & Business Continuity / Security

  • This role ensures the company's business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided
  • This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region

Geographically Distributed teamwork, & Operations

  • This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc). This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function
  • You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region

D&IT Governance

  • Responsible for respective D&IT budgets for managed applications and services the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes. Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability
  • Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio

Who are we looking for - Requirements:

  • University Degree in Computer or Technical Science or strong IT background
  • 2+ years’ experience in the IT discipline.
  • Preferred background of employment experience multinational companies
  • Experience in TOTVS RM, also in working with payroll solutions and business relations with HR areas
  • The candidates should show disposition to engage with other markets
  • Good working knowledge of business and related processes in FMCG industry
  • Experience in at least 2 of the following new technology trends:

Microsoft Power Platform (PowerApps, Power BI, Power Automate)

Microsoft Data Lake and Data Warehouse technologies

Field Sales Solutions

Online Sales, Loyalty and payment systems

  • Business requirements analysis
  • Fluent verbal and written English and Portuguese
  • Spanish would be a plus

What are the next steps – Recruitment Process:

Thank you very much for your interest in the role. You are welcome to apply.

JTI - Japan Tobacco International is the international tobacco business of Japan Tobacco Inc., a leading international tobacco product manufacturer, with a global market share of almost 10%. Our company was formed in 1999 when Japan Tobacco Inc. purchased the international tobacco operations of the US multinational R.J.Reynolds. In 2007, Gallaher, a FTSE 100 business, was acquired by Japan Tobacco…

JTI - Japan Tobacco International is the international tobacco business of Japan Tobacco Inc., a leading international tobacco product manufacturer, with a global market share of almost 10%. Our company was formed in 1999 when Japan Tobacco Inc. purchased the international tobacco operations of the US multinational R.J.Reynolds. In 2007, Gallaher, a FTSE 100 business, was acquired by Japan Tobacco Inc. At the time, this was the largest foreign acquisition by a Japanese company.

In 2009, the JT Group acquired part of the worldwide business of Tribac Leaf Limited (a company that trades tobacco in Africa), as well as two Brazilian companies active in the tobacco business, Kannenberg and KBH&C. In the same year, the JT Group also set up JTI Leaf Services, a joint venture with two leaf suppliers in the US – Hail & Cotton Inc. and JEB International.
The Head Quarters are located in Switzerland, Geneva. Worldwide JTI has approximately 25.000 employees spread out over 89 offices en 29 factories. Our brands are sold in more than 120 countries.

Our office in The Netherlands is located in Hilversum and we are responsible for the Dutch market In Hilversum we count 107 employees. Together with Belgium and Luxemburg we are part of the Benelux market. The main office for Belgium and Luxemburg is located in Brussels.
JTI is a true multinational company, without having one culture or one nationality taking precedence over another.

Our roots lie in many different countries - Japan, United States, Great Britain, Austria, only to name a few, and we take pride in building our strength from the diversity of our heritage and the cultures our employees represent. We believe that diversity enables cross-fertilization; it is a true source of inspiration for continuous improvement, development and progress.
JTI Diversity in numbers 60 countries where we have employees 120 countries where our product is sold 27 countries where our product is manufactured 90 nationalities within JTI 48 nationalities located in the Geneva Headquarters 12 nationalities in JTI's 17 Executive committee members

Tobacco industry
40,000 employees