Functional Application Manager Dynamics 365

The Tech & Data department supports the strategy and objectives of the organization by providing IT systems and infrastructure for IBFD’s cross-border taxation-based publications and software products to customers all over the world. The department develops and maintains publication workflows, document processing systems and IBFD’s Tax Research Platform, a proprietary portal for cross-border taxation expertise. Additionally, it supports the internal office infrastructure and workflows and supports staff in their day-today activities. The IT team currently consists of approximately 30 FTE.

In 2023 IBFD made the switch from Oracle eBS to Microsoft Dynamics 365. With D365 CE (Customer Engagement) and D365 Finance/F&O, the Finance, Customer Service, Marketing and Sales departments have the platform to support their day-to-day operations. IBFD intends to further utilize and develop functionality based on Microsoft Dynamics 365 to continue our digital transformation. Therefore, we have a challenging position for a

Functional Application Manager Dynamics 365

The ideal candidate has a background in implementing or supporting D365 Finance/F&O (or predecessors AX, Axapta) with a natural interest in more technical aspects of the application and willingness to learn in that area.

Tasks & responsibilities

You will act as the Product Owner of the Dynamics implementation and work with key users and stakeholders on continuous improvement.

Your work will include functional configuration and customization of the platform, design and optimization of business process flows. You will also contribute to Unit testing, training, documentation and end user support.

In addition to the above:

• Implement new features in both D365 Finance/F&O as well as D365 CE
• Manage the backlog items, plan sprints and organise ceremonies with key stakeholders
• Align roadmap for continuous improvement with management
• Support key users with any issues they may have in D365 Finance/F&O and D365 CE
• Further process optimization of the business processes
• Take care of proper and updated documentation of the application (technical - process – and end-user documentation)

Skills & competencies

Technical Knowledge

• Good understanding of financial processes in D365 Finance/F&O
• Understanding of Dual Write and knowhow of the connection between D365 Finance/F&O and CE
• Basic understanding of Azure
• Excellent skills in working with Microsoft 365 Tools and Applications e.g. SharePoint, DevOps
• Welcome additions to the above:

1. Power Platform (including PCF and certification)
2. Common Data Service (CDS)
3. Common Data Model (CDM)
4. Related admin portals
5. Experience with Azure Dev Ops and LCS

Personal Skills

• Driven, takes initiative and ownership
• Good presentation and documentation skills
• Able to independently plan and prioritize
• Embrace change, curious and natural interest in more technical aspects
• Team player that can work alone with good communication and interpersonal skills

Salary & Fringe Benefits

We offer you a fulltime (37 hrs) gross monthly salary between €5,300 and €5,700 depending on background and relevant work experience, completed by an attractive package of fringe benefits:

• 8% holiday pay
• 20 holidays
• Flexibility with 5.44% Personal Budget (individual choice to buy up to 13 days extra paid holiday per year or receive an end-of-year bonus)
• Free office lunches from Monday to Thursday
• Premium free pension
• Attractive training and development opportunities.

For more information on the vacancy and the procedure, you can contact Marleen Wilms, HR Advisor via recruitment@ibfd.org.