Operational Key Account Manager

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at QuickSTAT. Our Jamaica/Queens/New York branch is looking for a new Operational Key Account Mangers to join our Air Logistics team.As an Operational Key Account Manager at QuickSTAT, your primary responsibility is to ensure the success and satisfaction of our key customers. You will play a crucial role in building strong, long-lasting relationships with clients and act as their primary point of contact within our organization. The Operational Key Account Manager position is a vital link between QuickSTAT and our valued customers, serving as their dedicated advocate and ensuring their needs are met with utmost dedication and efficiency.

Your Responsibilities

• Cultivate enduring customer relationships and deeply understand their needs and goals.
• Create customized customer success plans, setting clear objectives and reviewing progress regularly.
• Be the first point of contact for customer inquiries and swiftly address issues.
• Collaborate with internal teams to resolve customer concerns effectively.
• Master our products/services and provide demonstrations and training when necessary.
• Identify opportunities for account growth and collaborate with sales for renewals and upsells.
• Collect and share customer feedback with relevant teams to improve our offerings.
• Act as a customer advocate within the company during discussions and decision-making.
• Monitor customer health metrics to mitigate churn risks proactively.
• Champion the customer's voice and needs in internal deliberations.

Your Skills and Experiences

• Prior experience in team supervision or management
• Minimum of 5 years of industry experience
• GDP Training and Transportation Qualifications
• IATA Dangerous Goods by Air certification
• Qualifications in IT and computer literacy

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $60,000.00 and $85,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.