IT On-site Support Engineer

Do you want your voice heard and your actions to count?

Would you like to work for one of the world's largest banks in an exciting, dynamic and international environment? We are currently recruiting for an Analyst, IT On-Site Support Engineer in our Systems Division in Amsterdam.

• Location: Amsterdam, Netherlands
• Time type: Full time

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions.

Function positioning

As part of IT Service Delivery, the IT On-Site Support Engineer must be an experienced professional who provides support and helps drive the team towards increased productivity, effective delivery and user satisfaction. The IT Division supports MBE’s IT structures with regard to IT applications, infrastructure, and hardware.

The role includes the following:

• Taking part in activities and tasks within IT On-Site Support Team including other activities and tasks which fall under the remit of IT Service Delivery.
• Leading minor IT projects.
• Identifying and diagnosing issues and problems.
• Categorizing and recording reported queries and providing solutions.
• Supporting problem identification and the resolution of issues.
• Advising users on appropriate course of action.
• Monitoring issues from start to resolution.
• Maintaining the CMDB.
• Handling service requests via standard work instructions.
• Contributing to the day-to-day operations of IT infrastructure and applications.
• Creating and maintaining documentation necessary for daily operation.
• Ensuring procedure manuals are updated and that other team members are aware of changes.
• Supporting and contributing to bringing IT-related changes/projects to production.
• Ensuring compliance with the Bank’s rules, policies, procedures, and guidelines together with all relevant regulatory and statutory requirements.
• Supporting the local IT-service people in different branches (Belgium, Madrid, Austria and others).

In order to be successful in the role, you will need the following:

Skills and experience:

• Experience in working in an environment with formal incident, request fulfilment and change processes.
• Has minimum of 4 years of experience in Systems Support Engineering role.
• Good knowledge of ServiceNow.
• Knowledge of Windows client and server operating systems.
• Knowledge of Microsoft Office products.
• Knowledge of different IT platforms (Vmware, Citrix, VDI).
• Good understanding of Networks and related protocols.
• Knowledge of networks and IT security.
• Good knowledge of the ITIL processes.
• Experience in Banking is a plus.
• Verbal and written communication skills in English is essential. Additional Dutch language is preferred.
• May be required to work during national holidays, weekends or out of office hours on special occasions.
• Open to work on late shift and early shifts.

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,25 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information

All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute