Administrator Cash Management Services Team, JCBD

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups.

Would you like to work for one of the world's largest banks in an exciting, dynamic and international environment?

We are currently seeking an Administrator to join our Cash Management Services Team (CMS) within the Japanese Corporate Banking Division (JCBD).

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. MUFG is committed to supporting clients to achieve sustainable business growth.

Function positioning

The CMS Team Administrator supports customers throughout the onboarding process for Cash Management products, such as GCMS Plus, GPH, Comsuite Forex, and Cash Pooling, and ensures they can effectively use our services for their daily transactions.

The primary purpose of the CMS Team Administrator role is to deliver Help Desk support for our internet banking services and ensure customers are able to use the system effectively by resolving operational issues and providing customer support.

The secondary purpose of the role is to support senior team members in cash pooling services and other Transaction Banking products.

The role includes the following:

• Customer onboarding administration for CMS products (including GCMS Plus, GPH, Comsuite Forex, and Cash Pooling)
• Customer training on CMS products
• Customer support as the Help Desk for CMS products
• Daily administration and maintenance of CMS contracts for customers
• Administration of customer offboarding for CMS products

In order to be successful in the role, you will need the following skills and experience:

• Comprehensive academic background at WO/HBO level
• Proficiency in MS Office, with strong skills in Excel
• Basic and sufficient knowledge of various internet browsers and PC environment
• Exceptional interpersonal and communication skills, including the confidence to interact directly with customers, participate in meetings, and communicate proactively—combined with excellent listening ability to understand customer requirements and deliver thoughtful, patient solutions
• Excellent written and verbal communication skills in English (mandatory); proficiency in Japanese and/or Dutch is an advantage. Knowledge of other European languages is also a plus
• Proven ability to work collaboratively in a team environment, supporting colleagues and contributing to shared goals
• Strong problem-solving abilities, with patience and resilience when handling demanding customers
• Excellent multitasking skills, with the ability to prioritize tasks effectively in a dynamic environment
• Ability to work with a sense of urgency and maintain a fast-paced work tempo
• Ability to work under pressure, maintaining high quality standards and meeting strict deadlines
• Strong motivation and willingness to learn, with the ability to steadily acquire knowledge of payment rules and regulations as well as fundamental finance concepts

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• 8% holiday allowance and 13th month payment
• 30 vacation days per year
• Option to buy 15 additional days
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way
• € 5,00 net remote working compensation per day, with a maximum of € 60,00 per month
• Possibility to order a mobile phone (up to € 800,-)
• Possibility to order office equipment for the home office (up to € 500,-)
• Remote Working Policy, including Working From Home (WFH) and remote working in another country
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes)
• Employee contribution towards pension insurance (max 5%, currently 2%); pension scheme is based on a defined contribution scheme
• Training & development possibilities paid by the bank

Additional information

• All candidates need to be willing to relocate to the Netherlands
• Internal employees will be supported in case of relocation
• We are open to considering flexible working requests in line with organisational requirements