Demand Planner & Customer Services Support

Beyond Meat is a plant protein company offering a portfolio of plant-based products made from simple ingredients without GMOs, added hormones or antibiotics, and with 0mg of cholesterol per serving.

Job Description

The role of Demand Planner/Customer Services Support is a combined role, with the emphasis on demand planning (approximately 60%-70%) whilst also providing support for customer services (30%-40%).

The Demand Planner/Customer Services Support must have the ability to work well within a team environment, especially with internal stakeholders including the Supply Chain Team, Sales, Customer Service, Logistics, Forecasting, Management, and R&D, as well as externally with dedicated Distribution Business Partners. Given the combination of tasks, the Demand Planner/Customer Services Support facilitates forecasting and demand planning meetings to assist with aligning future volume and customer specifications with order demand.

Demand planning

The Demand Planner/Customer Services Support is responsible for providing scenarios and guidance to the demand and supply balancing on BYND EMEA level, based on detailed analysis and thorough business knowledge, in such a way that availability of products is optimized to deliver against customer requirements and to support business objectives in terms of revenue, costs, and integral inventory levels.

The Demand Planner/Customer Services Support is responsible for preparing and communicating the forecast to production planners and ensures that the Supply Chain team receives the correct information. The Demand Planner/Customer Services Specialist is responsible for and facilitates the Demand Review bi-weekly meetings and monthly Sales team, Zandbergen, and Hughes forecast meetings, and supports the S&OP, S&OE, and Supply Review weekly and monthly meetings.

Customer services

The Demand Planner/Customer Services Support supports specific customers for completing documentation for international orders, international order processing, international logistics and planning, and overall providing exceptional customer support.

Tasks, duties, and general responsibilities

Demand planning

• Responsible for unconstrained customer demand plans, including planning for phase-in and phase-out of the product portfolio
• Support product rationalization evaluations
• Responsible for the analysis of current sales, promotional activities, trend developments, innovations, and product introductions
• Responsible for the analysis and development of scenarios for supply chain and operations
• Responsible for ABC analysis on turnover rate and contribution margin to determine inventory strategy at the SKU level

Customer Services

• Support and collaborate with Customer Services Specialist
• Responsible for order processing
• Pricing validation including discounts with Sales team
• Organization of international shipments with customers and internal Supply Chain Team
• Providing customers with exceptional service including but not limited to orders, product details, shipments, billing, returns, and credits

Qualifications

Education, Technical Skills, and/or Previous Experience

• 4+ years of experience in a demand planning role; experience in customer services is a strong plus
• Experience in a top-tier consumer products and/or food and beverage company
• Excellent analytical and problem-solving skills
• Ability to plan and organize, including facilitation of forecasting and demand planning meetings
• Bachelor’s degree in Business, Supply Chain, or equivalent industry-related experience
• ERP system knowledge
• Strong proficiency in Microsoft Excel, Word, and PowerPoint; Netsuite experience is an advantage
• Ability to multitask and collaborate with various business channels
• Excellent communication and presentation skills to all levels of the organization and externally with distribution partners and customers
• Proficient and knowledgeable in English spelling, grammar, and written communications; fluency in Dutch is highly preferred; other languages such as German or French are a plus