Account Manager

At Adyen, the Account Management team is critical to the growth and success of the business, as well as expanding the Adyen brand across the globe. Being part of this team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through the AM Academy.

Adyen is looking for a proactive and adaptable Account Manager to join the team in Amsterdam. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and its customers.

About the role

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get your energy by working on a wide portfolio of accounts across a variety of verticals. You’ll work alongside a group of talented and driven Account Managers, and together, you’ll develop customer relationships and drive commercial growth for your accounts.

What You’ll Do:

• Collaboration: As an Account Manager, you will work closely with other Account Managers and collaborate on many different accounts.
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Feedback: Serve as a feedback loop for your customers internally.

Who You Are:

• You have 2+ years of experience in a client-facing, commercial role, like account management, sales or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services).
• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry.
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers.
• Strong time management skills and constantly looking for ways to work efficiently.
• You have full professional written and verbal proficiency in Dutch and English.
• Some domestic and international travel is required.