Data & AI Governance Operations Analyst (PMO)

At Booking.com, data drives decisions, technology is at the core, and innovation is everywhere.

Role Description

The Data & AI Governance Operations Analyst I is responsible for governance and project management initiatives within the department. The role partners with various teams within the department to support and proactively facilitate work occurring between them, business units, and centralized functions. This includes helping teams scope and plan projects by documenting project goals, KPIs, roadmaps, and main deliverables.

The Data & AI Governance Operations Analyst I ensures that projects across the department are managed consistently, while working with business units and central functions within Booking.com to build engagement and, where needed, governance over decisions required for work to be signed off. In some cases, the role requires dealing with external vendors and managing external stakeholders.

The Data & AI Governance Operations Analyst I also helps teams mitigate project risks and dependencies to ensure progress toward project milestones. The role ensures the team's roadmaps and plans focus on agreed business priorities, dependencies, and strategies, designed based on data and business needs, and deliver against shared objectives and goals.

About the team

The Data & AI Governance department enables the governance of policies, standards, processes, and technology for data and AI, while driving excellence in leveraging secure, trusted, and accessible data for data-driven decision-making through:

• An overarching Data & AI Policy including associated standards
• Data & AI Governance including meta and master data management
• Data & AI Delivery Governance
• Data & AI Quality including both technical and business quality measures

This supports the maturity of Data and AI capabilities across Booking.com, unlocking data and algorithms as assets for innovative growth opportunities and cost-saving operational efficiencies.

Key Job Responsibilities and Duties

• Contribute to the definition, review, update, and roll-out of the Data & AI Governance framework and related standards and guidelines across business units.
• Collaborate with Risk and Compliance to understand Data Governance risk position and appetite, communicate, lead, and measure mitigation activities, and support implementation and compliance for Data and AI across Booking.com.
• Ensure alignment between Data & AI governance methodology, Data Privacy procedures and requirements, IT Information Security strategy, and regulatory compliance such as DMA, DSA, and the EU AI Act by working closely with Legal teams.

Role Qualifications and Requirements

Data and AI Governance

• Data Stewardship: Assist in defining Data Ownership and Stewardship structures, helping ensure clear accountability and supporting the onboarding process for data stewards.
• Data & AI Governance Principles: Support the application and implementation of Data & AI Governance principles, processes, and standards to help maintain consistent governance practices.
• Regulatory Compliance: Help ensure compliance with Data & AI regulatory policies, such as GDPR, DMA, SOx, and the EU AI Act, by staying informed about updates and assisting with incorporating them into governance practices.
• Data & AI Governance Practices: Assist with tasks related to data cataloging, profiling, metadata management, data classification, data lineage, and workflows, helping ensure proper governance of key data elements.

Project Management

• Craft Methodology and Standards: Apply structured methodology to and lead project/change management activities.
• E2E Project Management: Lead independently end-to-end low/medium projects or workstreams and/or support high-complexity projects from scoping to execution, analysis, recommendation, and implementation.
• Project Initiation and Planning: With limited supervision, drive program scoping and planning with different teams and create associated documentation.
• Project Implementation and Completion: Drive project plan execution, ensure project objectives are met on agreed timelines, track and report progress, and ensure project closing and correct handover to business as usual.
• Project Governance: With limited supervision, design and implement project governance and delivery structures to ensure efficient delivery, communication, and decision-making.
• Delivery/Impact: Drive the progress and successful delivery of initiatives that bring value to the business.
• Stakeholder Management: Act as the primary point of contact for project-related queries and work productively with stakeholders up to Director level.
• Success Metrics: Define and measure the success metrics of projects in scope.
• Facilitator: Lead independent workshops to support project delivery.
• Project Management Tooling: Knowledge of Atlassian Jira and Confluence.

Experience Requirements

• 1+ years of experience in Data Governance, or alternatively 2+ years of experience working with data from a Data Analysis, Business Analysis, or analytical background.
• 2–3 years of relevant project management experience.

Benefits & Perks

• Annual paid time off and generous paid leave scheme including parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry-leading product discounts of up to 1400 per year for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe.
• Contributing to a high-scale, complex, world-renowned product and seeing real-time impact of your work on millions of travelers worldwide.
• Working in a fast-paced and performance-driven culture.
• Opportunity to utilize technical expertise, leadership capabilities, and entrepreneurial spirit.
• Promote and drive impactful and innovative engineering solutions.
• Technical, behavioral, and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences, and active community participation.
• Competitive compensation and benefits package and added perks of working in the home city of Booking.com.