Product Manager - Customer Operations
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Customer Operations
As Product Manager for Customer Operations, you will own the strategy, reliability, and evolution of our customer service technology stack. This includes Salesforce as our core CRM, automation and self-service platforms, and telephony systems. Your primary responsibility is ensuring that these systems are robust, reliable, and scalable to support global customer service and fulfillment operations. You will also lead complex, large-scale implementations and migrations as part of our long-term platform strategy.
This role is critical to the success of Customer Operations over the coming years and requires strong ownership, technical fluency, and experience delivering change at scale.
What you will do:
- Own the end-to-end Customer Operations systems roadmap, with a focus on stability, reliability, and long-term scalability.
- Act as product owner for Salesforce, ensuring it supports current and future operational needs.
- Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.
- Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.
- Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.
- Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.
- Define success metrics for systems performance and drive continuous improvement.
Who you are:
- 5+ years of experience in product management or platform ownership roles, focused on customer operations or enterprise systems.
- Deep experience with CRM platforms, including Salesforce.
- Proven track record leading complex, large-scale system implementations or migrations.
- Strong understanding of customer service technology stacks, including automation and telephony.
- Comfortable operating at both strategic and execution levels in complex, cross-functional environments.
- Able to balance speed, stability, and long-term platform health.
What you will get:
- Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
- Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
- Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
Founded in Europe in 2000, Suitsupply has grown to over 90 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In…
Founded in Europe in 2000, Suitsupply has grown to over 90 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
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