Account Executive - Customer Engagement Benelux (Hilton Supply Management)

Hilton Supply Management (HSM) uses its expertise to forecast and proactively manage the supply chain of hotels. With more than 25,000 hotels in its program, including over 16,000 non-Hilton-branded hotels, HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers, ensuring direct savings on the products and services their hotel partners use most.

Position Statement

The role reports to the Sr. Manager Customer Engagement North & Central Europe and works closely with the Regional Procurement Manager Benelux and team. You will be responsible for business development and account management of all hotels while driving additional scale and revenue.

Position Summary

Account Management and Business Development (65%)

• Visit partner hotels to realize operational savings using HSM’s suppliers.
• Act as the first point of contact for clients in the region.
• Develop and maintain constructive and cooperative relationships with all internal and external stakeholders, whether in person, in digital meetings, or via telephone.
• Explore opportunities for new and existing customers.
• Engage professionally with various hotel stakeholders.
• Find new customers (leads) and excite them for HSM services.
• Onboard new hotels and ensure they are familiar with suppliers and purchasing software.
• Perform follow-up duties.
• Review data to determine opportunities and improvements.
• Develop and execute an account plan for each customer.
• Monitor participation in Hilton programs to drive scale, savings, and revenue.
• Assist customers in understanding product needs, including determining product usage and specifications, while seeking new, alternate, or better products.
• Communicate information regularly to customers, hotel purchasing team members, and other hotel departments as needed.
• Produce pricing benchmarks on customers’ incumbent suppliers to show the value of HSM, including new market trends.
• Ensure Hilton Supply Management knowledge is up to date.

Data Management (15%)

• Gather appropriate data or information from relevant sources such as Salesforce, records, files, databases, BirchStreet, the HSM Customer Portal, and customer information.
• Ensure all enquiries within specific areas of responsibility are responded to promptly with satisfactory resolution.
• Maintain systems and procedural documentation, including contract management across all client bases.
• Assist with onboarding new customers, including eProcurement installation, supplier orientation, and kick-off meetings.
• Review lists of hotel purchases and advise hotels on the nominated supplier.
• Work with multiple data streams to evaluate customer accounts.

Administrative & Support Activities (20%)

• Collaborate and provide project and general administrative support to the Supply Management team, including filing and maintenance of forms and documentation.
• Provide training and implementation of Birch Street for new properties.
• Prepare business development and account management presentations.
• Attend departmental meetings pertinent to work assignments and topics of analysis.
• Assist with scheduling meetings, bookings, and conference calls, including preparation of associated support materials relevant to business development and account management.
• Research and respond to information requests from customers and management.
• Work with other teams to arrange accurate and timely billing to customers.
• Perform other job duties as assigned.

Qualifications – Minimum Criteria

The success in this role will demonstrate itself through the following attributes and skills:

• Experience in an account management environment with affinity to the hospitality industry.
• Excellent written and verbal communication skills, including the ability to explain analytical topics.
• Results-driven, ambitious, and motivated.
• Strong interpersonal and relationship-building skills.
• Ability to work under pressure with a flexible approach to effectively handle multiple demands.
• Proficient to good level in Excel with the ability to quickly learn new programs as required.
• Work cooperatively with colleagues in the department to ensure team commitment.
• Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
• Looking for an enthusiastic person, a storyteller passionate about hospitality and the F&B industry.

Qualifications/Experience – Minimum Criteria

• Education: Bachelor Degree or equivalent.
• Preferably a minimum of 12 months’ experience in a similar role.
• 30% to 40% travel time required, mostly across Benelux.
• Must be fluent in French, Dutch, and English.