Senior HR Operations Specialist (12 month contract)

About the role

In this 12-month contract role as a Senior HR Operations Specialist, you will be a key member of the myHR Tier 2 support team, responsible for managing, analyzing, and resolving complex HR inquiries related to policies, processes, and systems—including areas such as leave management, the employee lifecycle, and Workday transactions. Acting as a trusted point of contact, you will support employees and managers across all levels of the organization, collaborating with cross-functional partners such as Payroll, Talent Management, Global Systems, and Compensation & Benefits to deliver timely and effective solutions.

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Key Responsibilities & Accountabilities

• Serve as a subject matter expert in troubleshooting Workday transactions and providing resolution support to employees and managers.
• Escalate cases requiring specialized expertise to relevant teams (e.g., Payroll, Global Systems, Reporting), ensuring thorough follow-up and resolution.
• Lead and contribute to projects and workstreams related to organizational changes such as reorganizations and divestitures.
• Drive operational efficiency initiatives focused on enhancing the employee experience, optimizing processes, and ensuring compliance—delivered within project timelines.
• Provide data analysis and reporting support, participate in system testing, and assist in the rollout of new Workday functionality.
• Deliver training and guidance to employees on HR processes, systems, and workflows as needed.
• Maintain and continuously improve internal and external knowledge content, including SOPs, desktop procedures (DTPs), and troubleshooting guides.
• Proactively manage priorities to meet service level agreements (SLAs) and maintain a high level of service quality.
• Collaborate closely with team members to refine and develop best practices across HR service delivery, including employee queries, contract management, and leave administration.
• Analyze case trends to identify recurring issues and recommend enhancements to systems and processes.

Education & Training

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Previous business-facing HR, HR COE, HR Operations, or role-related experience preferred.
• Proficiency in Workday and working knowledge of ServiceNow.

Qualifications & Experience

• A minimum of 2 years of experience in HR Operations, ideally within an international or multi-country HR environment.
• Demonstrated service-oriented mindset, with prior experience in customer service considered a strong asset.
• Fluency in English is required and professional proficiency in at least one additional European language (German, Polish, French) is required.
• Fluency in an additional language (German, Polish, French, Spanish, or Dutch) is highly desirable.
• Excellent verbal, written communication and presentation skills are required.
• Proven stakeholder management capabilities with a focus on delivering effective solutions to internal customers is required.
• Familiarity and experience with HR systems such as Workday and ServiceNow is strongly preferred.
• Strong attention to detail paired with the ability to work well independently and under pressure.
• Experience in creating reports, assessing, manipulating and presenting data in various formats.
• Experience working cross-functionally with different stakeholders with a high responsiveness to business needs.
• Ability to prioritize multiple simultaneous deliverables and work in a fast paced demanding environment.
• Excellent problem solving, analytical skills and troubleshooting capabilities.
• Willingness and ability to travel within Europe for training, development and other initiatives.