Senior Devops Engineer

At KLM, you have the unique opportunity to see directly the result of your work; just look through the window! Working together to keep our airplanes in the air gives employees throughout the company a connection, often described as the ‘blue heart’.

Please board flight KL1959, made possible by you, DevOps engineer for the Middleware & API platform within IT Operations.

What will you do?

Daily management

Carrying out the daily management and handling of incidents, problems and changes.

• Planning and performing maintenance on systems and applications;
• Tuning of one or more systems;
• Prepare, monitor and manage user and production documentation;
• Determining and weighing the impact of disruptions, problems and changes, considering the service levels and the business interest to determine the right impact and choose the right solution path. Making decisions in accordance with the control protocol;
• Resolving (imminent) disruptions to restore the integrity of the business process as quickly as possible or to limit damage to it;
• Analyzing incidents and problems, solving problems within the standards of the SLAs with the aim of improving the service level and reducing the number of incidents; making proposals based on the results;
• Adopting and assessing changes from users and management; implementing change requests in the systems after approval;
• Part of the 3rd line 24/7 support team (approx. 5 weeks per year) to keep a high QoS towards our customers.

Performance monitoring

Providing insight into the performance of systems and services to improve the services and for the continuity of the services.

• Provide insight into the performance of multiple components/services within the framework of the agreed service levels to provide clarity about the performance within the agreements made.
• Monitor performance, errors, threats, KPIs and service levels of systems and applications to improve services and for continuity of services.
• Determining the required measurement method to provide insight into management performance, considering the established KPIs, the management standards and the agreements made with the customer.

Implementing the improvement process and knowledge management

• Making improvement and innovation plans within the established guidelines;
• Advising business, colleagues and Dev teams for the optimization of processes;
• Contribute to achieving synergy between Air France and KLM;
• Follow developments in the field and keep professional knowledge up to date;
• Contribute to knowledge sharing within and outside the department.

Projects

• Participate (sometimes lead) in extensive, cross-departmental (infrastructural) projects on behalf of the own operational product;
• Ensure an optimal situation, encourage collaboration, open communication, responsibility and initiative.

Where do you land?

You’ll join the Technology Platform & Competence Center at KLM, a dynamic environment where technology is at the heart of everything we do. You’ll be based in our office in Amstelveen, working with a team of passionate professionals dedicated to delivering cutting-edge digital products. Within the team, you'll have room to grow and implement innovative ideas.

Your profile

Soft skills:

• Great analytic skills;
• Good communicator, translate technique into clear and understandable language;
• Proactive behavior: asking you to do… oh never mind… you've already done it!
• Customer focus: we are here for our customers and other business needs;
• You are an ambitious human being with a thirst for learning, improving and innovation, and you combine this with a healthy sense of humor;
• You have the drive to ensure continuous improvement on team, team of teams, individual and platform level.

Hard skills:

• Knowledge of modern IT architecture, methods, techniques, instruments;
• Knowledge of developments in IT is a pre;
• Experience with incident/change/problem and project management is a pre;
• Experience with Agile/Scrum;
• Middleware (Tibco and MQ) integration knowledge is a pre;
• Knowledge of Java is a pre;
• Knowledge of (Azure and Google) Cloud is a plus.

Furthermore:

• HBO/WO work and thinking level obtained through IT training or experience;
• Knowledge of the English language is a must, French is a huge plus;
• Know how to deal with stressful moments;
• Flexibility: easily adapt from 1 to another assignment or if anybody requests your help. The very dynamic environment also requires “some” flexibility.

What do we offer

• Plenty of scope for personal development and great advancement opportunities;
• An excellent pension scheme and 8% holiday allowance;
• A year-end bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 leave days and 5 extra days off;
• 7 extra days off if you work irregular shifts;
• Substantial discount on airfare (when you have been employed for at least 6 months);
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
• If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
• 2% development budget;