Account Executive Benelux

Resumen del empleo

About Hilton Supply Management:

Hilton Supply Management (HSM) uses their expertise to forecast and proactively manage the supply chain of hotels. With more than 15,000 hotels in our program (including over 8,000 non-Hilton-branded hotels), HSM drives massive economies of scale and negotiates competitive contracts with industry-leading suppliers – ensuring direct savings on the product & services their hotel partners use most.

Position Statement:

The role will report into the Sr. Manager Customer Engagement North & Central Europe and you will work closely with the Regional Procurement Manager Benelux and team. You will be responsible for business development and account management of all hotels while driving additional scale and revenue.

Position Summary:

Account Management and Business Development (65%)

• Visit partner hotels to realize operational savings using HSM’s suppliers.
• Act as the first point of contact for clients in the region.
• Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
• Explore opportunities for new and existing customers.
• Engage professionally with various hotel stakeholders.
• Find new customers (leads) and excite them for HSM services.
• Onboard new hotels, ensuring they are familiar with our suppliers and purchasing software.
• Perform follow-up duties.
• Review data to determine opportunities and improvements.
• Develop and execute an account plan for each customer.
• Monitor participation in Hilton programs to drive scale, savings and revenue.
• Assist customers in understanding product needs, including determining product usage and specifications, and seeking new, alternate or better products.
• Communicate information regularly to customers, hotel purchasing team members and/or other hotel departments as needed.
• Produce pricing benchmarks on customers’ incumbent suppliers to show the value of HSM, including new market trends.
• Ensure Hilton Supply Management knowledge is up to date.

Data Management (15%)

• Gather appropriate data or information from all relevant sources (e.g., Salesforce, records, files, databases, BirchStreet, HSM Customer Portal, and customer information).
• Ensure all enquiries within specific areas of responsibility are responded to promptly with satisfactory resolution.
• Maintain systems and procedural documentation, including contract management across all client bases.
• Assist with the onboarding process for new customers, including (but not limited to) eProcurement installation, supplier orientation and kick-off meetings.
• Review lists of hotels’ purchases and advise hotels on the nominated supplier.
• Work with multiple data streams to evaluate customer accounts.

Administrative & Support Activities (20%)

• Collaborate and provide project and general administrative support to the Supply Management team, including filing and maintenance of forms and documentation.
• Provide training and implementation of BirchStreet for new properties.
• Prepare Business Development and Account Management presentations.
• Attend departmental meetings pertinent to work assignments and topics of analysis.
• Assist with scheduling meetings, bookings and conference calls, including preparation of associated support materials relevant to Business Development & Account Management.
• Research and respond to information requests from customers and management.
• Work with other teams to arrange accurate and timely billing to customers.
• Other job duties as assigned.

Qualifications – Minimum Criteria:

The success in this role will demonstrate itself through the following attributes and skills:

• Experience in an account management environment with affinity to the hospitality industry.
• Excellent written and verbal communication skills, including the ability to explain analytical topics.
• Results driven, ambitious and motivated.
• Strong interpersonal and relationship-building skills.
• Ability to work under pressure with a flexible approach to effectively handle multiple demands.
• Proficient to good level in Excel, with the ability to quickly learn new programs as required.
• Work co-operatively with colleagues in the department to ensure team commitment.
• Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
• An enthusiastic person and storyteller, passionate about the hospitality & F&B industry.

Qualifications/Experience – Minimum Criteria:

• Preferably minimum 12 months’ experience in a similar role.
• 30% to 40% travel time required, mostly across Benelux.
• Must be fluent in French, Dutch and English.