Field Service Planner / Scheduler -- Poultry

To further strengthen our Poultry Division, we are currently recruiting a Field Service Planner / Scheduler who will be responsible for scheduling a group of Field Service Engineers in the EMEA Region. In this role you will work closely with two other Field Service Schedulers and together you will be responsible for planning a team of approximately 70 Service Engineers.

What you’ll be doing

• Responsible for efficiently, timely, and accurately scheduling, rescheduling, updating, and communicating field service activities.
• Closely collaborates with stakeholders such as Project Management, Customer Support, Technical Support, Field Service Planner, and Field Service Engineers.
• Aligns with Project Manager/Coordinator and Customer Support Coordinator to ensure scheduling matches delivery of equipment and spare parts.
• Reserves and manages capacity for all field service activities, both proactive and reactive.
• Schedules Field Service Engineers (FSEs) based on work orders, location, and priority, in compliance with laws, regulations, and work-life balance; monitors progress and responds quickly to changes.
• Identifies resource needs, shortages, or excess and works with stakeholders to find optimal solutions; communicates changes and issues in the scheduling process.
• Maintains up-to-date service schedules and capacity overviews, ensures efficient use of resources, and aligns with the Field Service Manager on availability, skills, and training needs.

What kind of a person are you?

• Bachelor Degree or other relevant educational background
• 3+ years of experience with operations management and/or field service scheduling is preferred
• Knowledge of Service Administration processes, preferably in a Sales or Service environment.
• Remains calm under pressure, is resilient in a dynamic and sometimes stressful environment and able to build strong relationships with our Field Service Engineers
• Guidance and motivation of people, gaining commitment from both internal and external colleagues.
• Process oriented and thrives in an active and fast paced environment
• Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team.
• Stakeholder handling skills and social perceptiveness.

What’s in it for you?

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel. As Field Service Scheduler you can expect:

• A great team of colleagues that works very closely together in order to serve our customers in the best way possible
• The ability to work close with other Field Service Schedulers/Planners from our (Poultry) organization, to share knowledge, learn and grow, together.
• Freedom to take initiative and make a real impact in a growing global business
• Recognition for your achievements
• Clear objectives and realistic demands
• Access to decision-makers and a global network of specialists
• Space to explore and learn

About JBT Marel

At JBT Marel, what we do matters. We know that the contribution of our employees leads to the success of our business.

We are committed to supporting your professional and personal development.