UX Researcher

Within the Integrations Tribe at Nedap in Healthcare, you will work as a UX Researcher focused not on individual integrations, but on the entire ecosystem surrounding the Ons® platform. You explore how users move between applications, roles and devices. What login and navigation patterns feel intuitive? What do users expect when it comes to authorizations and notifications from external applications? How should integrations interact with Ons® Messages, and when does it make sense to show functionality from external tools directly within Ons®?

Your work goes beyond data exchange alone. You investigate how users collaborate with external AI agents, how switching between mobile apps affects navigation and authentication, and how we keep our platform understandable for both customers and new integration partners. With your insights, we move closer to our strategic ambition: building the best ecosystem for healthcare.

In this role, you combine research, service design and design execution. You test, interview and analyze, and help the team translate insights into clear user flows and consistent screens using our design system. In doing so, you make complex integrations understandable and usable.

What are you going to do?

Your responsibilities

• Design and run usability tests, interviews and other research methods, and translate insights into concrete recommendations.
• Apply service design by working with service blueprints and understanding how multiple touchpoints form one cohesive experience, especially within integration scenarios.
• Turn research insights into clear user flows and elaborate them using the design system, ensuring consistency and high interaction quality.
• Collaborate closely with developers, product owners and fellow designers to bring research insights into discussions at the right moment and support evidence-based decisions.

Your team

As a UX Researcher at Nedap in Healthcare you work both within your own tribe and together in a central UX Design guild. This guild currently consists of more than 25 UX professionals across multiple tribes and teams.

The UX team you will join works across two tribes: Integrations (your primary focus) and the Mobile tribe, which focuses on our mobile applications. You will work closely with two UX designers and a UX Lead. In this role, your focus is on strengthening and expanding the research practice within the team, while also helping set up research activities for the Mobile tribe. Together, you will decide how to divide responsibilities so that everyone’s expertise and UX profiles are used optimally.

Within the Integrations Tribe, we focus on connecting systems, products and partners. Our goal is to ensure smooth data exchange while preventing users from getting lost in technical complexity. Together with product owners, developers and other UX colleagues, you work on integrations that are not only technically robust but also understandable and user-friendly.

What's in it for you?

Our offer

As a UX Researcher at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work-life balance. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Required skills

We are looking for someone who combines curiosity with structure: a UX Researcher who enjoys diving deep into complex questions and ensures insights translate into product improvements.

• Experience: several years of experience as a UX Researcher or UX Designer with a strong focus on research. Experience with usability testing and user interviews is essential.
• User research expertise: you know how to set up, conduct and analyze qualitative research and present insights clearly to stakeholders.
• Service design mindset: affinity with service design and familiarity with methods such as service blueprinting and user journey mapping.
• Analytical and structured: able to bring clarity to complex questions and distinguish the main issues from the details.
• Design system experience: comfortable working with an existing design system when elaborating flows and screens.
• Strong communication: able to clearly explain findings both verbally and in writing. You speak and write fluent Dutch and English.

Good to know: You are available for 32-38 hours per week. Hybrid (remote) working is common at Nedap, and you and your team can coordinate your working hours to achieve a good work-life balance. Preferably, you will be present at our campus in Groenlo at least twice a week.