Commercial Support Officer NH90

At GKN Aerospace, you’ll work in an innovative and international environment supporting aerospace programs, with opportunities to learn and grow.

Job Summary

For Landing Gear, the Commercial Support Officer maintains a strong working relationship with the customer and provides administrative and reporting support to the Commercial Account Manager, ensuring that the customer’s needs are effectively managed by the business. The Commercial Support Officer will focus on specific aerospace programs.

Job Responsibilities

Contract Management:

• Interface and highlight to the business the need to adhere to its contractual obligations and inform customers of GKN's contractual limits
• Adhere to processes and procedures
• Preparation of contractual quotations and claims including ad hoc non recurring invoices in line with sign off procedures
• Responsible for obtaining EUU/EUS to ensure export compliance

Relationship Management:

• Support customer review meetings and dispute resolution with customers as appropriate
• Support the monitoring of performance, delivery and quality performance issues and recoveries and escalate as appropriate
• Receive customer initiatives, requests and communications

Order Book, Demand & Sales Management:

• Responsible for administrating orders from customers in accordance with the agreed contract and loading sales orders

Change Management:

• Analysis of configuration of incoming Repair/Overhaul products and determine scope of work to modify to latest released configuration

Bid and Proposal Management:

• Prepare quotations in line with sign off procedures including the population of a pricing model

Job Qualifications

• Proven experience in customer relationship management, contract management, and demand forecasting
• Strong negotiation skills and ability to manage multiple stakeholders
• Excellent communication and interpersonal skills
• Ability to analyze and interpret financial data related to P&L and budgeting
• Familiarity with commercial proposal writing and business modeling
• Travel to other GKN locations and customers

What’s in it for you?

Besides an innovative and international work environment that offers you a good work-life balance, we offer you opportunities to learn and grow, a competitive salary, a pension plan, 27 vacation days / 13 ADV days and travel allowance (from 10 km single journey) as well.