Facilities Coordinator (20 hours per week)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator

20–24 hours per week

Client/Stakeholder Management

• Provide superior customer service to meet or exceed on-site client’s expectations
• Communicate and interact at all levels modulating content and ways of communicating accordingly.
• Supporting in the delivery of KPI’s and SLA’s defined within the contract.

Operations Management

• Execute hands-on facilities tasks including logistics coordination, space setup, and inventory management as primary job functions
• Maintain optimal stock levels through regular inventory counts, reordering supplies, and organising storage areas
• Day to day management of Corrigo system for designated sites, ensuring WO are closed within SLA & customer updates are timely & communicated in a professional manner
• Manage repair request workflow by providing prompt response acknowledgment, categorising requests by urgency level, and coordinating timely resolution through appropriate internal or contractor resources.
• Conduct frequent physical walkthroughs of facilities to identify and address immediate operational needs, including comprehensive cleaning inspections and Health, Safety, Security & Environmental (HSSE) assessments using mobile technology platforms
• Collaborate with external contractors and landlords to coordinate maintenance activities, resolve service issues, and ensure all work meets quality standards and SLA requirements.
• Develop a close working relationship with all of the vendors to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Continuously evaluate service performance and implement improvements to enhance quality and efficiency.

HSE, Security & Quality Management

• Conduct regular audits to ensure safety procedures are in place & working
• Follow the JLL Contractor Management procedures without fail
• Ensure that all JLL contracted services are completed in accordance with all JLL procedures, statutory requirements, and the client procedures, guidelines and for Health and safety.
• Understand & actively support JLL’s Quality Management program
• Maintain confidentiality of documents & communications as appropriate.