Key Account Supply Chain

Key Account Supply Chain

L’Oréal Dermatological Beauty

About L’Oréal

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, La Roche-Posay, Garnier, CeraVe, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer. Being part of the LDB (L’Oréal Dermatological Beauty) division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin. We are the world leader in Dermocosmetics, with international skincare brands recommended by healthcare professionals and distributed in healthcare outlets worldwide, including pharmacies, clinics, spas, e-retailers…

Our portfolio is composed of 4 brands offering a wide range of skincare and haircare: La Roche-Posay, Vichy, CeraVe and SkinCeuticals. The products respond to all expectations linked to beauty and health of the skin: from dermatological and aesthetics skincare to natural solutions, from the most accessible ranges to the most premium ones.

Who am I?

As Key Account Supply Chain, I build a fruitful partnership with strategic customers with End-to-End value through Supply Chain levers (e.g. increased OSA/OLA, optimizing stock in trade, E2E cost) through relationship creation and information & data sharing in agreement with the Sales LAM. I’m fully accountable for customer satisfaction on my key account.

My responsibilities:

• Animate regular Supply Chain meetings with the client: setting up a step-by-step roadmap for collaboration with customers, putting in place collaborative sales forecasts
• Identify, develop and communicate new services to amplify customer satisfaction
• Ensure efficiency logistic terms compliance at contract and operation level
• Follow the Supply Chain performance and coordinate improvement projects (demand, physical distribution, sales,…) leveraging Advantage Survey results / Relational NPS survey with the key customers
• Facilitate business review from a Supply Chain standpoint, mastering the customer contract terms, anticipating risks on penalties
• Follow the Stock in Trade (SIT) and propose actions for optimization, with VMI with most mature and collaborative customers for instantaneous stock data sharing
• Ensure the alignment of the catalog and product information between the business unit/subsidiary and the client
• Follow the execution and identify the risks of shortages and work both internally and with the client in order to limit its impacts
• Coordinate the information sharing (quantities and phasing agreements) on cruising products, promotions, substitutions and launches between the Sales team and the customer
• Analyze shortage causes, including the ones on shelf and propose actions both internally and with the client

Your profile

To maintain our top position in the market, we are looking for an ambitious person, with strong convictions and beliefs. We seek a candidate who is cooperative, agile, strategic, and analytical, with a proven ability to challenge the status quo and drive continuous improvement.

Our ideal candidate has:

• Master’s degree
• At least 3-5 years of relevant work experience in Supply Chain
• Proven affinity with the field 'Supply Chain'; preferably experience within FMCG
• Excellent command of written and spoken English and French is a must have
• High knowledge of Excel and excellent analytical skills
• Highly organized and detail-oriented with the ability to manage multiple priorities effectively
• Stress resistant and problem-solving skills
• Positive attitude, strong communication and interpersonal skills to effectively collaborate and build strong relationships with internal and external stakeholders

Competencies required for the role:

• Data Analysis
• Customer listening
• Customer relationship management
• Internal and external customer centricity
• Problem solving: proactive communication

What do we offer?

When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers.

And furthermore you will find with us:

• An inspiring work environment with ambitious colleagues
• A healthy career perspective with good development and career opportunities
• Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme
• Discount on L'Oréal products
• Nice extras such as various sporting company activities

Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders.