Implementation Architect

As an Implementation Architect at Dropbox, you will help customers successfully configure, implement, and launch Dropbox solutions across SMB, mid-market, and enterprise environments. You will own multiple concurrent implementations, guiding customers through configuration, integrations, identity setup, migrations, testing, enablement, go-live, and post-launch handoff. You will translate agreed solution designs into practical implementation plans, identify risks early, troubleshoot common technical issues, and keep customers and internal teams aligned through delivery.

• Remote - US: Select locations
• Remote
• Full Time

Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Zones are determined by your zip code; if you’re within 100 miles of a listed metro area (straight-line radius), you’re included in that Zone.

Role Description

This role is designed for someone with hands-on experience implementing SaaS products who can independently deliver standard and moderately complex implementations using established approaches. You will work closely with Technical Architects, Customer Success, Support, Sales, and partners. You will also help improve implementation consistency by contributing lessons learned, reusable documentation, and practical feedback from customer deployments.

Responsibilities

• Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff.
• Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria.
• Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration.
• Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs.
• Troubleshoot implementation issues using established tools, documentation, and escalation paths; identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support.
• Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly for customers and internal teams.
• Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining responsibility for output quality and accuracy.

Preferred Qualifications

• Experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms.
• Experience with content migration tools or large-scale data movement.
• Familiarity with scripting using Python, JavaScript, or a comparable language.
• Experience working with REST APIs, authentication models, webhooks, or integration platforms.
• Familiarity with AI-assisted technical workflows such as Cursor, Codex, Claude Code, or similar tools.
• Experience creating reusable implementation documentation, templates, or delivery playbooks.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

Compensation

US Zone 1

This role is not available in Zone 1.

US Zone 2

$133,100—$180,100 USD

US Zone 3

$118,300—$160,100 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: All other US locations

Team Description

The Dropbox Customer Experience and Success (CXS) Team shapes how more than 700 million users and 575k teams worldwide interact with our products. We turn insights into actions, bringing empathy and expertise to every touchpoint.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible.

AI Fluency

AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates:

• Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact.