Bijbaan: IT Operations

Do you like solving problems, are you the person friends call when their laptop won’t start, and are you reliable and quick on your feet? Then you could be our new IT Operations Student. You become the face of IT in our Delft headquarters. You are on site during our IT front-desk hours, so colleagues know when and where to find you. From “my laptop won’t start” to “the screen in this meeting room doesn’t work”, you are first-line support for your TOPdesk colleagues, in Delft and in our offices abroad.

• Bijbaan: IT Operations
• 12-16h per week
• Hbo/wo
• €17,78 per hour on TOPdesk’s student scale
• Delft
• Duration: 6 months, option to extend

Job Description

What you will do

• Staff the Delft IT front desk during the set walk-in hours and help colleagues on the spot
• Register, analyse and resolve hardware and software incidents in TOPdesk
• Prepare laptops, accounts and access for new colleagues, and handle returns for leavers
• Set up and look after workstations, monitors, docking stations and meeting-room presentation equipment
• Process software and licence requests and keep mailing lists up to date
• Keep the IT asset inventory accurate
• Point colleagues to self-service and remote support, so the front desk is not the only way to get help
• Write and update knowledge base articles when you solve something new
• Help us try out and improve the AI tools and automations we use in IT support.

Where you will work

You join the IT Operations team at our headquarters in Delft. The team is international and supports colleagues across all TOPdesk offices. Its main job is excellent service to colleagues, and there is plenty of room for new ideas: you get the freedom to take initiative and shape your own plans. IT Operations works closely with the other IT teams and with Facility Management, so the office runs smoothly for everyone.

Qualifications

• You are enrolled at a university or university of applied sciences (HBO/WO), preferably in IT or a related field, for the full duration of the contract
• A real interest in IT and in how things work
• You use AI tools such as ChatGPT, Claude or Microsoft Copilot with curiosity and a critical eye, and you check their answers before you rely on them
• A proactive, solution-oriented attitude and you enjoy fixing problems
• A team player who can also work independently
• Good spoken and written Dutch and English

Nice to have: basic Windows and macOS troubleshooting, and some experience with Microsoft 365. An interest in scripting or automation (PowerShell, Python) is a plus.

What we offer

• Flexible hours that fit around your studies. Exam week? No problem.
• Hands-on experience in an international, growing software company
• Freedom to bring and try out your own ideas
• An informal culture where you can be yourself.
• Spend 10% of your time and a budget worth 10% of your gross annual salary on personal development.
• 9 weeks paid at 100% + 17 weeks paid at 50%.
• Volunteering during working hours.

Applicants must already have the legal right to work in the Netherlands. This role does not offer visa sponsorship.