Housekeeping Manager

As Housekeeping Manager, you play a crucial role in leading our outsourced housekeeping team and ensure our spaces are always impeccable, clean, safe, and welcoming. You’ll oversee all aspects of housekeeping operations, creating a seamless experience for our guests and maintaining our high standards of quality.

• ES-Madrid

What You'll Do

• Manage daily housekeeping operations, from scheduling shifts to overseeing cleaning protocols and maintaining inventory ensuring that every area in the establishment meets our cleanliness and presentation standards
• Coordinate with the Facilities team to address maintenance issues promptly, ensuring seamless guest experiences.
• Regularly inspect rooms and public spaces to guarantee they meet health, safety, and quality standards.
• Lead, train, and inspire the housekeeping team, promoting a culture of excellence and collaboration.
• Conduct regular team meetings to set objectives, review progress, Handle onboarding and ongoing training for new team members and communicate any updates.
• Track and manage supply costs, ensuring the efficient use of resources while staying within budget and maintaining top-tier standards.
• Continuously seek opportunities to optimize housekeeping processes including the input of the guests' feedback and drive improvements in cleanliness, efficiency, and guest satisfaction.

Who You Are

• You have at least 2+ years’ experience in a housekeeping management role within a 250+ rooms hotel.
• Proven experience leading housekeeping teams with a natural ability to inspire and develop others.
• Experience organizing and conducting team meetings to set objectives and KPIs, review progress, preparing onboarding and training sessions as well as keeping an open and transparent communication.
• You have experience with budget management including supply cost, ensuring the efficient use of resources and maintaining the highest standards.
• Experience working cross-functionally with the different departments, especially with the Facilities team to address maintenance issues promptly, ensuring a seamless guest experience.
• Experience in process improvement and regular inspections with the objective of guaranteeing high levels of health, safety, and quality standards.
• Must be fluent in Spanish and English, additional languages will be highly valuable

What We Offer:

• The opportunity to work at a dynamic, multi-national company.
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.