Service Manager Level 1 SCADA & Power Plant Control

Are you an experienced SCADA engineer or technical service lead who wants to remain hands-on while taking responsibility for reliable service delivery? Would you like to combine solving technical problems with guiding colleagues and improving business-critical services supporting renewable energy?

As our new Service Manager Level 1 SCADA & Power Plant Control, you will be responsible for the reliable, secure and efficient delivery of agreed SCADA and Power Plant Control services supporting Vattenfall’s renewable-energy operations. Your scope includes WTG and substation SCADA, hybrid park controllers and interfaces to WTG Power Plant Controllers.

You will combine hands-on SCADA engineering and incident resolution with functional leadership of a dedicated service team of Level 1 SCADA and Power Plant Control engineers. Alongside your own technical assignments, you will prioritise the team’s work, coordinate suppliers and support functions, and drive continual improvement while meeting agreed service levels.

Working closely with customers, stakeholders and the Asset Service Area OT O&M Manager, you will help develop standardised, proactive service delivery that combines effective incident response with preventive maintenance, lifecycle planning and long-term service improvement.

• Full-time
• Permanent

Be in your element with BA Wind

As part of BA Wind you will play a key role in one of the most exciting pipelines in the industry with 24GW of capacity stretching out more than a decade ahead across our key European markets.

You won’t only be involved in developing projects but pioneering cutting-edge innovation, new business models and ways of working with communities and the environment. Working as part of a leading European utility also means you could be helping a growing number of major businesses and brands achieve their own sustainability goals through partnerships.

Qualifications

Your role

You will take responsibility for the delivery and performance of the services within your agreed scope, from their introduction into operation through ongoing support, improvement and eventual replacement or retirement.

Your service scope covers Level 1 SCADA for WTGs and substations, together with assigned Power Plant Control systems and interfaces, including hybrid park controllers and interfaces to WTG Power Plant Controllers. You will take responsibility for their operational support, controlled changes, lifecycle management and continual improvement within agreed ownership boundaries.

This role combines hands-on senior SCADA engineering with functional service leadership and does not include personnel line management. You will personally undertake engineering work while coordinating and prioritising the service team’s activities, monitoring outcomes and making risks, dependencies and resource needs visible. Capability and capacity requirements will be aligned with the Asset Service Area OT O&M Manager, with resources requested from the respective line managers.

You will apply your practical engineering expertise to diagnose faults, restore services and implement controlled technical changes within your agreed scope and authorisation. You will provide technical guidance to colleagues, assess operational risks and challenge proposed solutions, combining hands-on delivery with effective planning and coordination across organisational boundaries.

You will participate in the team’s on-call rotation, personally diagnosing and resolving incidents affecting SCADA and Power Plant Control services outside normal working hours, within your agreed technical scope and authorisation. You will involve other engineers, OEMs and suppliers when specialist support is required, follow agreed escalation arrangements and contribute to root-cause investigations and corrective and preventive actions.

Your responsibilities will include:

• Service scope and support arrangements: Maintaining clear service definitions, ownership boundaries, agreed service levels, support responsibilities and escalation arrangements, aligned with the agreed service mapping, the Asset Service Area OT O&M Manager and customer expectations.
• Service delivery and hands-on engineering: Managing reliable, secure and efficient day-to-day delivery of SCADA and Power Plant Control services, including monitoring, incidents, service requests, problems, changes and lifecycle activities. Personally configuring, testing, commissioning, maintaining and improving assigned systems, controllers and interfaces within approved procedures and authorisations.
• Service performance: Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs) and operational targets, and reporting on service availability, incident response and restoration, recurring issues, risks and improvement actions.
• Incident response and problem management: Personally diagnosing and resolving incidents affecting assigned SCADA systems, Power Plant Control systems and interfaces, coordinating additional engineers, OEMs, suppliers and support functions as required, investigating root causes and implementing or assigning corrective and preventive actions.
• Backlog and delivery planning: Managing and prioritising the service team’s backlog, dependencies and delivery plans based on higher-level guidance, operational impact, risk and available capacity.
• Capability and capacity planning: Identifying the skills and capacity required to deliver agreed services and roadmap commitments, aligning them with the Asset Service Area OT O&M Manager, and requesting resources from the respective line managers.
• Lifecycle engineering and controlled change: Executing the agreed service roadmap through hands-on engineering and coordination of upgrades, migrations, patching, configuration changes and lifecycle replacements, with appropriate risk assessment, testing, rollback arrangements, documentation and operational handover.
• Supplier and stakeholder coordination: Coordinating contributions from suppliers, specialists and internal support functions, monitoring delivery against agreed responsibilities and service commitments, and supporting technical and service-related purchasing or contract discussions.
• Project requirements and transition to operations: Providing OT operations and maintenance requirements to projects whose deliverables will enter the service team’s scope, agreeing operational acceptance criteria and participating in readiness reviews and handovers.
• Operational documentation and knowledge: Producing and maintaining technical records, configuration information, operational runbooks and troubleshooting guidance, and ensuring accessible operational knowledge.
• Continual improvement and technical guidance: Using service-performance data and operational experience to identify, prioritise and implement improvements that reduce recurring incidents and strengthen reliability, efficiency and supportability.
• Security, compliance and audit support: Ensuring that applicable cybersecurity, regulatory and operational requirements are incorporated into service delivery and lifecycle planning, and coordinating relevant evidence and follow-up actions for audits and reviews.
• Risk management and escalation: Maintaining visibility of service risks, dependencies, delivery constraints and outstanding decisions, and escalating issues beyond the service team’s mandate or capacity.

Your profile / who are you?

You hold a relevant bachelor’s degree in electrical engineering, automation or control engineering, computer engineering, industrial IT, systems engineering or a related discipline. Alternatively, you have developed equivalent professional competence through a relevant technical qualification and substantial hands-on experience in SCADA or industrial OT engineering and operational support.

You have several years of hands-on experience engineering, operating and supporting SCADA systems or comparable industrial OT solutions, including recent practical experience diagnosing faults, restoring services and implementing controlled changes. You have demonstrated the ability to coordinate technical work, prioritise operational needs and guide colleagues or suppliers. Your background may be as a senior engineer, technical lead or service manager who has remained technically active; a previous formal Service Manager title is not required.

You understand the demands of supporting business-critical systems and can translate operational needs into clear priorities, responsibilities and delivery plans. You are comfortable taking responsibility for service outcomes while working with engineers, suppliers and line managers in a matrix organisation.

You have excellent written and spoken English skills and can communicate effectively with both technical and non-technical stakeholders. The role may be subject to security clearance, and candidates must be able to meet the applicable screening requirements.

You bring knowledge and experience in:

• Operational service management: Applying structured incident, problem, service-request, change, configuration and lifecycle-management practices.
• Hands-on SCADA engineering: Practical experience configuring, integrating, testing, commissioning, maintaining, operating and supporting SCADA systems and interfaces.
• SCADA and OT environments: Understanding SCADA in asset monitoring and control, including interfaces and dependencies between WTG and substation systems, power plant control, central control systems and supporting infrastructure.
• Service leadership and prioritisation: Coordinating multidisciplinary service teams and suppliers, managing backlogs and dependencies, identifying capacity requirements and resolving competing priorities.
• Operational resilience and secure engineering: Practical experience supporting service availability through monitoring, backup and recovery, secure access, vulnerability handling and controlled technical changes.
• Service introduction and handover: Translating operations and maintenance needs into project requirements and acceptance criteria, assessing operational readiness and coordinating transitions.
• Supplier and stakeholder management: Establishing clear expectations, following up on service commitments, coordinating across organisational boundaries and handling escalations constructively.
• Incident and problem management: Diagnosing faults across SCADA applications, Power Plant Control systems, interfaces and connected systems, including dependencies on server services, networks, certificates and service accounts.
• Performance analysis and improvement: Using service metrics, incident trends, risks and operational feedback to identify improvement priorities, track actions and communicate progress and results.

Additional experience that would be valuable:

• Experience with wind-turbine and substation SCADA platforms, hybrid park controllers, or OEM-specific WTG Power Plant Controllers and their interfaces.
• ITIL or comparable service-management training, or relevant OT cybersecurity training.
• Experience with service-management, backlog-planning, reporting and knowledge-management tools.

Personal traits

To succeed in this role, we believe that you:

• Take ownership of service outcomes and follow through on commitments, decisions and improvement actions.
• Lead through clear priorities, constructive challenge and collaboration, including where you do not have direct line authority.
• Remain calm and decisive during operational incidents, communicating clearly and involving the right people at the right time.
• Work in a structured and transparent way, making risks, dependencies, resource constraints and delivery progress visible.
• Use sound judgement to balance immediate service restoration, operational risk, long-term reliability, maintainability and agreed delivery priorities.
• Build effective relationships across engineering, Operations, projects, suppliers and support functions, and actively encourage knowledge sharing.

Location: Kolding, Denmark or Amsterdam, Netherlands

Our offer

The scale and ambition of our wind, battery and solar business means you can really find your element with us. We’ll also provide you with all the learning and development you need to expand your horizons.

We strive to be the best place to work in the industry with highly competitive pay and conditions and an open, supportive culture. A commitment to a healthy work-life balance aims to ensure everyone plays to their strengths, whatever their background and experiences.

You will be part of a growing team of 1,700+ colleagues from 50+ nationalities.

The role may be subject to security clearance, and candidates must be able to meet the applicable screening requirements.

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall and will be performed by a third party, DISA Global Solutions AB.

Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classified the final candidates might be subject to a security vetting process, according to Swedish legislation.

Vattenfall is a leading European energy company driving the transition to a sustainable energy system. We employ around 21 000 people mostly in our core markets in Sweden, Germany, the Netherlands, Denmark, and the UK.