Service Manager – OT Gateway

Are you an experienced network or server engineer, or a technical infrastructure lead, who wants to remain hands-on while taking responsibility for reliable service delivery? Would you like to combine solving technical problems with guiding colleagues and improving business-critical OT infrastructure supporting renewable energy?

As our new Service Manager – OT Gateway, you will be responsible for the reliable, secure and efficient delivery of site-level OT network and server services supporting Vattenfall’s renewable-energy operations. Your scope includes the networks, servers, on-site domain and other assigned site-based asset systems at our wind parks and other assets within the agreed service scope. These services underpin asset availability, monitoring and control, and operational data availability.

• Full-time
• Permanent
• Location: Amsterdam
• Location: Kolding, Denmark or Amsterdam, Netherlands

You will combine hands-on OT infrastructure engineering and incident resolution with functional leadership of a dedicated service team of network and server engineers. Alongside your own technical assignments, you will prioritise the team’s work, coordinate suppliers and support functions, and drive continual improvement while meeting agreed service levels.

Working closely with customers, stakeholders and the Asset Service Area OT O&M Manager, you will help develop standardised, proactive service delivery that combines effective incident response with preventive maintenance, lifecycle planning and long-term service improvement.

Be in your element with BA Wind

As part of BA Wind you will play a key role in one of the most exciting pipelines in the industry with 24GW of capacity stretching out more than a decade ahead across our key European markets.

Qualifications

Your role

You will take responsibility for the delivery and performance of the services within your agreed scope, from their introduction into operation through ongoing support, improvement and eventual replacement or retirement.

In this role, “OT Gateway” refers to the site-level OT network and server service, including the on-site domain and other assigned site-based asset systems defined in the agreed service mapping. You will take responsibility for their operational support, controlled changes, upgrades, security patching, lifecycle management and continual improvement. You will manage interfaces and dependencies with SCADA, Power Plant Control and adjacent OT and IT services, maintaining clear ownership and support boundaries.

This role combines hands-on senior network and server infrastructure engineering with functional service leadership and does not include personnel line management. You will personally undertake engineering work within your technical expertise while coordinating and prioritising the service team’s activities, monitoring outcomes and making risks, dependencies and resource needs visible.

You will apply your practical engineering expertise to diagnose faults, restore services and implement controlled technical changes within your agreed scope and authorisation. You will provide technical guidance to colleagues, assess operational risks and challenge proposed solutions.

You will participate in the team’s on-call rotation, personally diagnosing and resolving incidents affecting OT networks, servers and assigned systems and services outside normal working hours, within your agreed technical scope and authorisation.

Your responsibilities will include:

• Service scope and support arrangements: Maintaining clear service definitions, ownership boundaries, agreed service levels, support responsibilities and escalation arrangements for site-level OT networks, servers and assigned asset systems.
• Service delivery and hands-on engineering: Managing reliable, secure and efficient day-to-day delivery of site-level OT network and server services, including monitoring, incidents, service requests, problems, changes and lifecycle activities. Personally configuring, testing, commissioning, maintaining and improving assigned network equipment, servers and related infrastructure services.
• Service performance: Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs) and operational targets. Reporting on service availability, incident response and restoration, recurring issues, risks and improvement actions.
• Incident response and problem management: Personally diagnosing and resolving incidents affecting assigned networks, servers and infrastructure services, coordinating additional engineers, suppliers, application owners and support functions as required, investigating root causes and implementing or assigning corrective and preventive actions.
• Backlog and delivery planning: Managing and prioritising the service team’s backlog, dependencies and delivery plans based on higher-level guidance, operational impact, risk and available capacity.
• Capability and capacity planning: Identifying the skills and capacity required to deliver agreed services and roadmap commitments, aligning them with the Asset Service Area OT O&M Manager and requesting resources from the respective line managers.
• Lifecycle engineering and controlled change: Coordinating network and server upgrades, migrations, patching, configuration changes and lifecycle replacements, including testing, rollback arrangements, documentation and operational handover.
• Supplier and stakeholder coordination: Coordinating contributions from suppliers, specialists and internal support functions and supporting technical and service-related purchasing or contract discussions.
• Project requirements and transition to operations: Providing OT network, server and infrastructure operations and maintenance requirements to projects, agreeing operational acceptance criteria and participating in readiness reviews and handovers.
• Operational documentation and knowledge: Producing and maintaining network diagrams, server and infrastructure configuration records, operational runbooks and troubleshooting guidance.
• Continual improvement and technical guidance: Using service-performance data and operational experience to identify, prioritise and implement improvements that reduce recurring incidents and strengthen reliability, efficiency and supportability.
• Security, compliance and audit support: Ensuring that applicable cybersecurity, regulatory and operational requirements are incorporated into service delivery and lifecycle planning and coordinating relevant evidence and follow-up actions for audits and reviews.
• Risk management and escalation: Maintaining visibility of service risks, dependencies, delivery constraints and outstanding decisions and escalating issues beyond the service team’s mandate or capacity.

Your profile / who are you?

You hold a relevant bachelor’s degree in computer engineering, computer science, information technology, network engineering, industrial IT, electrical engineering or a related discipline. Alternatively, you have developed equivalent professional competence through a relevant technical qualification and substantial hands-on experience in network or server infrastructure engineering and operational support.

You have several years of hands-on experience engineering, operating and supporting OT infrastructure or comparable business-critical network or server environments, including recent practical experience diagnosing faults, restoring services and implementing controlled changes. You bring strong expertise in network or server engineering, practical working knowledge of the other discipline and the ability to troubleshoot across their interfaces.

Your background may be as a senior infrastructure engineer, technical lead or service manager who has remained technically active; a previous formal Service Manager title is not required.

You understand the demands of supporting business-critical systems and can translate operational needs into clear priorities, responsibilities and delivery plans. You are comfortable taking responsibility for service outcomes while working with engineers, suppliers and line managers in a matrix organisation.

You have excellent written and spoken English skills and can communicate effectively with both technical and non-technical stakeholders. The role may be subject to security clearance, and candidates must be able to meet the applicable screening requirements.

You bring knowledge and experience in:

• Operational service management: Applying structured incident, problem, service-request, change, configuration and lifecycle-management practices.
• Hands-on OT infrastructure engineering: Configuring, testing, commissioning, maintaining, operating and supporting OT network or server infrastructure.
• Site-based OT environments: Understanding how site networks, servers, on-site domain services and other assigned infrastructure support SCADA, Power Plant Control and operational asset systems.
• Service leadership and prioritisation: Coordinating multidisciplinary service teams and suppliers, managing backlogs and dependencies and identifying capacity requirements.
• Operational resilience and secure infrastructure: Monitoring network and server health, maintaining and recovering infrastructure configurations and server systems, managing approved access and applying vulnerability handling, security patching and controlled-change practices.
• Service introduction and handover: Translating operations and maintenance needs into project requirements and acceptance criteria and coordinating the transition of new or changed solutions into supported services.
• Supplier and stakeholder management: Establishing clear expectations, following up on service commitments and coordinating across organisational boundaries.
• Incident and problem management: Diagnosing faults across networks, servers, operating systems, domain services and connected infrastructure and implementing corrective and preventive actions.
• Performance analysis and improvement: Using service metrics, incident trends, risks and operational feedback to identify improvement priorities and communicate progress and results.

Additional experience that would be valuable:

• Experience supporting OT network and server infrastructure in wind parks, power generation, utilities or comparable industrial environments.
• Relevant networking or server infrastructure training or certifications, ITIL or comparable service-management training, or relevant OT cybersecurity training.
• Experience with service-management, backlog-planning, reporting and knowledge-management tools.

Personal traits

To succeed in this role, we believe that you:

• Take ownership of service outcomes and follow through on commitments, decisions and improvement actions.
• Lead through clear priorities, constructive challenge and collaboration, including where you do not have direct line authority.
• Remain calm and decisive during operational incidents, communicating clearly and involving the right people at the right time.
• Work in a structured and transparent way, making risks, dependencies, resource constraints and delivery progress visible.
• Use sound judgement to balance immediate service restoration, operational risk, long-term reliability, maintainability and agreed delivery priorities.
• Build effective relationships across engineering, Operations, projects, suppliers and support functions, and actively encourage knowledge sharing.

Our offer

The scale and ambition of our wind, battery and solar business means you can really find your element with us. We’ll also provide you with all the learning and development you need to expand your horizons.

We strive to be the best place to work in the industry with highly competitive pay and conditions and an open, supportive culture. A commitment to a healthy work-life balance aims to ensure everyone plays to their strengths, whatever their background and experiences.

You will be part of a growing team of 1,700+ colleagues from 50+ nationalities.

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. If this position is security classified the final candidates might be subject to a security vetting process, according to Swedish legislation.