Customer Tech Consultant

WE ARE

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.

Song is one of seven Reinvention Partners within Accenture's Reinvention Services division — alongside Cybersecurity, Digital Core, Finance, Industry & Enterprise, Supply Chain & Engineering, and Talent.

THE WORK

Are you passionate about technology and excited to help organizations modernize their customer engagement platforms? As a Customer Tech Consultant within our Service team, you will play a hands-on role in delivering cloud-native customer solutions and supporting the implementation of advanced technologies such as CCaaS platforms, CRM integrations, and conversational AI or agentic solutions — designing great customer experiences, personalized service and unlocking business growth.

• Customer Tech Consultant
• Mgmt Consulting Team Lead/Consultant | Mid-Level
• Amsterdam
• Full time

OUR TEAM

Our Service team consists of 17 talented and engaged colleagues. We see each other every week in our office for formal and informal events. You'll work on multiple projects for various clients across diverse industries — broadening your exposure to different business challenges and customer engagement strategies.

DAILY TASKS

As a Customer Tech Consultant, you will contribute to reshaping the customer service environment through the integration of the latest technologies with architecture and solution design. You will collaborate closely with technical architects and consultants on system analysis, configuration, and designing effective solutions. Key duties include:

• Mapping process and interaction flows
• Configuring and validating CCaaS environments
• Presenting technical solution options to stakeholders
• Evaluating integration methods with CRM or backend systems
• Owning technical deliverables end-to-end

TECHNOLOGY

You'll be introduced to the latest AI technologies powering modern customer service organizations, including:

• CCaaS platforms (e.g. Genesys Cloud, Amazon Connect)
• CRM solutions (e.g. Salesforce, Microsoft Dynamics)
• Cloud platforms (AWS, Azure) and systems integration concepts
• Conversational AI, Generative AI and agentic solutions

With all our roles, there is in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.