Sr. Team Lead Customer Intelligence

Location: Amsterdam (Hybrid, minimum three days per week in office)

• Full time

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you.

We’re a leading global online delivery platform, and our vision is to power everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As Sr. Team Lead Customer Intelligence, a strategic leader in our Customer Intelligence team, you will lead and develop a high-impact analytics team focused on driving customer order growth. Through mentoring, coaching, and hands-on involvement across all initiatives, you will build a data-driven culture that translates customer insights into actionable strategies. You'll be deeply involved in everything from generating insights to designing experiments, all aimed at increasing the number of orders from our customers and maximizing their lifetime value across our global markets. Join us in a dynamic environment where you'll use the latest technology to drive customer activation and retention.

These are some of the key components to the position:

• Lead and mentor a talented team, embedding a test-and-learn culture for high-stakes, data-driven decision-making.
• Drive order growth initiatives by being hands-on across all activities, from generating customer insights to designing and analyzing experiments, ensuring every initiative directly contributes to increasing customer orders.
• Develop and execute a strategic roadmap for customer intelligence initiatives that balance insight generation, experimentation, and targeted interventions to optimize customer activation, retention, and order frequency.
• Build a visionary roadmap to drive Targeted Value strategy across markets using sophisticated experimentation.
• Construct top-down analytical storylines that provide clear conclusions and strategic recommendations to stakeholders.
• Break silos by collaborating closely with cross-functional teams like Product, Marketing, and Sales.
• Innovate by providing thought leadership on experimentation and new Artificial Intelligence (AI) technologies.
• Build analytical capability within the team through active coaching, knowledge sharing, and establishing best practices for analysis, experimentation, and stakeholder communication.
• Translate customer data into cost-effective growth initiatives to maximize order frequency and mitigate churn.
• Evolve our sophisticated experimentation ecosystem to optimize incremental order growth globally.

What will you bring to the team?

• Proven experience leading and developing analytics teams. You have a track record of mentoring analysts, building team capabilities, and creating an environment where people thrive and deliver exceptional results.
• Deep understanding of customer intelligence and growth strategies. Expertise in customer behavior analysis, promotional mechanics, incentives, and their impact on order frequency and customer lifetime value, ideally in a high-growth marketplace or e-commerce environment.
• Proven expertise in promotional mechanics, incentives, and their impact on Unit Economics.
• A Master's or PhD degree in a quantitative field such as Statistics, Mathematics, Econometrics, Computer Science, or a related discipline.
• Proven experience with A/B testing frameworks and incrementality modeling.
• Strategic mindset with execution excellence. You see the big picture and can translate business objectives into analytical initiatives, but you're also involved in the details to ensure quality delivery and tangible impact.
• Strategic mindset with a sharp business focus – you prioritize the big picture, you have a relentless focus on tangible impact, and you effortlessly translate business objectives into analytical insights.
• Confidence in leading multiple projects, both from a content and stakeholder perspective – you are highly experienced at leading projects to a success, you have a clear vision on where the business should go next, and you drive the team’s delivery on tangible results.
• Hands-on analytical expertise. While you lead a team, you're not afraid to roll up your sleeves. You have strong technical skills (SQL, Python) and can guide the team through complex analyses, experimentation design, and insight generation.
• Proven executive presence and stakeholder management skills.
• Excellent business acumen and communication skills – Ability to manage large budgets and provide clear ROI projections to C-level stakeholders.
• With a proven track record of creating data-driven storylines – you possess the rare talent of turning complex analytical findings into concise and actionable narratives for stakeholders at every level, including the CEO.
• Growth mindset and curiosity. Driven by continuous improvement, you're eager to explore new methodologies, AI technologies, and analytical approaches while fostering the same curiosity in your team.
• Driven by curiosity, collaboration, and continuous growth – you are eager to drive results in a positive, team-oriented project culture. You challenge the status quo, and you are curious to implement new AI technologies to achieve business growth effectively.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.