Customer Installation & Service Manager_Netherlands W/M

Act as Facility Manager for all CI in perimeter.

Customer Installation & Service Manager_Netherlands W/M

• Netherlands, Eindhoven
• Zaventem HQ - On-site industrial - EIM Engineering
• Full time

How will you CONTRIBUTE and GROW?

• Ensure safe, compliant, and reliable CI & Services operations.
• Manage EIM CI&S PMs, technicians (Bulk/On Site), and team leader.
• Manage contractors for legal, safety, IMS, and ISO compliance.
• Monitor standard/non-complex customer projects from opportunity to handover (timing, budget, scope).
• Interface with central/local stakeholders (Engineering, Asset, Sales).
• Secure qualified internal/external resources for projects and maintenance.
• Represent company to customers and authorities.
• Optimize efficiency, consistency, cost allocation, and customer satisfaction.
• Enforce environmental laws and ISO standards with a proactive mindset.

Team Management & Support

• Supporting local project leaders in technical offer preparation, project development, implementation, and customer visits, while ensuring compliance with AL standards and execution approvals.
• Assisting field services technicians in daily tasks and ensuring proper resources are allocated to execute projects safely.

Processes & conformity

• Ensure full compliance with standard project and maintenance procedures, documentation requirements, IMS, KPIs, and regulatory standards.
• Manage crisis situations, resource allocation, subcontracting policies, maintenance budgets, and stakeholder communications to ensure safe, high-quality operations.

Training & competenties

• Ensure employees are properly trained, qualified, and that their competency development and global training requirements are systematically managed.

Safety & quality

• Performing and supporting internal & external audits of contractors & suppliers in collaboration with the adequate stakeholder such as e.g. procurement, central teams.
• Ensuring that procedures and tools are up to date and well known within the team.

Performance & Objectives:

• Analyze operational indicators, ensure continuous on-site reliability and coverage, set objectives, and share regional best practices

Continuous Improvement

• Participation in working groups for further development, particularly in the area of EIM

Are you a MATCH?

• Academic or professional Master /bachelor, Electromechanics, Chemical or equivalent
  Understanding of procedures and regulatory for new and existing industrial installations
• Strong knowledge of engineering & projects methodologies & maintenance activities
• Technical understanding of gas physical and production processes
• Strong understanding of Safety procedures
• willingness to travel
• Promoting and supporting actions towards Safety, Health and environment protection
• Encourages questioning of established ideas and practices and ask why regularly
• Striving for continuous improvement
• Team player & leadership.