E-Commerce Fulfillment Coordinator

ABOUT THE BRAND

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries.

Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

THE ROLE

We are recruiting an E-Commerce Fulfillment Coordinator. This an opportunity to join a strong and successful business with ambitious yet realistic growth plans. The goal for the role will be to provide outstanding service and help increase our conversion rate by delivering logistical services that meet the expectations of our customers and monitoring daily key logistic & operational processes. You are our supply chain linking pin and therefore instrumental to the successful rollout of our sell-in plan.

• Amsterdam (HQ), North Holland
• Operations – Operations & Procurement
• Full-Time
• Hybrid

KEY RESPONSIBILITIES:

• Daily contact with our External warehouse to ensure orders are processed in a timely manner;
• Work closely with our Digital, Finance, IT and CS teams to help resolve all questions related to e-commerce orders;
• Actively monitor the order flow lifecycle and identify issues in the order cycle;
• Monitor and process returns and refunds daily;
• Create and run reports to identify the needs for service improvement and solve operational issues;
• Identify, analyse and implement improvements to processes and ways of working to drive productivity.

OTHER RESPONSABILITIES:

• Report to internal and external stakeholders (warehouse and customers);
• Assist in the testing of new phases within new projects;
• Search for new ways of improving processes;

THE PROFILE:

• Bachelor’s degree in e.g. Supply Chain, Business Administration or ability to perform on that level
• 1-2 years of relevant working experience in eCommerce, logistics or related areas;
• Experience in coordinating internal and external service providers;
• Excellent organizational and planning skills;
• Process-oriented, proactive attitude, takes initiative and can work independently;
• Strong verbal and written communication skills, attention to detail & accuracy;
• Experience with ERP systems (M3), applications (Shopify), and reporting tools;
• High proficiency in Microsoft Office – particularly Excel (VLOOKUPS, pivot tables)
• Improvement driven & self motivated
• Fluent in written and spoken English

Why #TEAMKARL? (HQ)

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation allowance
• Bonus holidays
• Working in the heart of Amsterdam
• Brand discounts
• And exclusive sample sales only for #TEAMKARL