(Senior) Aftersales Management Systems Engineer – Mandarin Speaking

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

• (Senior) Aftersales Management Systems Engineer – Mandarin Speaking
• Hoofddorp
• Aftersales PC

Key Responsibilities

1. Develop, implement, and continuously improve the Aftersales Management System in accordance with ISO 9001 and other relevant standards. Establish a structured documentation hierarchy, clearly defining responsibilities, interfaces, and key control points across different business functions.
2. Review and optimize end-to-end aftersales business processes. Develop standardized Standard Operating Procedures (SOPs) and operational guidelines, identify process bottlenecks, and drive cross-functional process improvements.
3. Coordinate internal and external audits of the Aftersales Management System. Follow up on audit findings, conduct root cause analysis, and ensure the effective implementation and closure of Corrective and Preventive Actions (CAPA) to drive continuous improvement.
4. Manage the full lifecycle of management system documentation, ensuring compliance, consistency, and alignment with applicable requirements. Support the localization and implementation of global standards across regional markets.
5. Apply quality management and continuous improvement methodologies, such as PDCA and 8D, to identify improvement opportunities through business data analysis, establish best practices, and enhance the overall maturity and effectiveness of the Aftersales Management System.

Qualifications & Requirements

1. Bachelor's degree or above, preferably in Automotive Engineering, Mechanical Engineering, Industrial Engineering, Quality Management, or a related field.
2. Minimum 3 years of relevant experience in automotive aftersales, quality management systems, or business process development. Experience in automotive OEM aftersales management systems, global or regional management system implementation, dealer audits, or aftersales quality management is highly preferred.
3. Solid understanding of ISO 9001 Quality Management System requirements and core automotive aftersales operations. ISO 9001 Internal Auditor or Lead Auditor certification, experience with audits conducted in accordance with ISO 19011, or familiarity with other relevant standards such as ISO 10002 is an advantage.
4. Strong capabilities in process design, management system documentation, and problem-solving, with effective cross-functional and cross-regional collaboration skills. Experience in European or international aftersales management systems and standardization across multiple countries is highly preferred.
5. Professional proficiency in both Mandarin Chinese and English, with strong written and verbal communication skills to support daily business operations, management system development, and effective collaboration with China-based headquarters and international teams.

We Offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.