European Service Performance Analyst (Travel & Field Insights)
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About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
European Service Performance Analyst (Travel & Field Insights)
About the job
In this role, you will be responsible for collecting, analyzing, and visualizing dealer service data to identify trends, measure service quality, and provide actionable insights to improve performance. You will work closely with the sales teams to build and maintain a robust data analytics platform.
Key Responsibilities:
- Collect, clean, and analyze data related to dealer service performance
- Conduct occasional on-site dealer assessments and mystery shopping visits across Europe
- Conduct competitor and market analysis to benchmark dealer service levels
- Design and develop dashboards and visual reports in BI tools
- Communicate in a clear and effective way with team members, stakeholders and be able to create engaging presentations
- Provide actionable recommendations to improve dealer service operations
Qualifications & Skills:
- 1–3 years of relevant work experience in data analytics, preferably in automotive, retail, or service industry
- Strong analytical and problem-solving abilities with a keen eye for detail
- Proficient in BI tools for dashboard creation and data visualization
- Advanced Excel skills
- Excellent communication skills in English AND other European Languages
- Willing to travel at least half of the working time across Europe
What We Offer?
- Career growth opportunities within a fast-growing Quality team.
- Business trip throughout Europe, with travel and meal allowances
- Performance and experience based competitive rewards, pension-plan, commuting allowance, and visa sponsorship if applicable
- Job in a fast-developing company that stands for Innovative and sustainability-driven technology
- Location: Hoofddorp & Business trip
- Type of Employment: Full-time
As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Schiedam, the Netherlands, was founded in 1998.
BYD Europe mainly focuses on New Energy products, including Electric Vehicles (principally buses), Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.
Besides that, BYD has two factories in Europe, one located in Komarom, Hungary, and the other located in Beauvais, France. Electric…
As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Schiedam, the Netherlands, was founded in 1998.
BYD Europe mainly focuses on New Energy products, including Electric Vehicles (principally buses), Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.
Besides that, BYD has two factories in Europe, one located in Komarom, Hungary, and the other located in Beauvais, France. Electric buses manufactured by those two factories will be exported to customers across continental Europe. It is also in partnership with Alexander Dennis in the UK which assembles jointly developed buses for the UK market.
Up to now, the footprint of BYD electric vehicles covers over 70 major European cities, which will undoubtedly grow in the future.