Spare Parts Specialist – BeNeLux

Spare Parts Specialist – BeNeLux — Own the full order-to-invoice cycle, be the dealer’s first call, and align Customer Care, Parts, Logistics, and Planning across Europe and China.

• Location: Hoofddorp
• Type of Employment: Full-time
• Department: Aftersales PC

The Role

BYD is scaling fast across Europe — and our dealer network needs someone who can keep parts, orders, and claims moving without missing a beat. As Spare Parts Specialist, you'll own the entire order-to-invoice process end to end, becoming the person dealers turn to when they need answers, fast. You'll sit at the crossroads of Customer Care, Parts, Logistics, and Planning, working with teams across Europe and China to keep the whole operation running smoothly.

If you like being the one who makes things happen — not just watches them happen — this is your seat.

What You'll Do

• Take full ownership of the order-to-invoice process across the dealer network
• Be the dealer's first call for order placement, order management, and claim resolution
• Match partners to the right products and solutions — quickly, accurately, no guesswork
• Work shoulder-to-shoulder with Customer Care, Parts, Logistics, and Planning across Europe and China
• Turn customer satisfaction into a habit through proactive support and sharp problem solving
• Arm management with the reporting and insights they need to make the right calls
• Push continuous improvement forward and jump into ad hoc projects when it counts

What You'll Bring

• 5+ years of experience in parts, accessories, product management, or a similar operational role
• Experience within an importer, OEM, automotive, or e-mobility environment is highly valued
• Bachelor's degree in Engineering, Technical Studies, Business, or a related field
• Strong organizational and communication skills, with the ability to work across different cultures and markets
• A proactive mindset with a passion for learning, problem solving, and continuous improvement
• Fluency in Dutch, French, and English, both written and spoken
• Advanced Microsoft Office skills, particularly Excel and PowerPoint
• Valid driver's license

Why Join Us?

• Real ownership, real impact — you'll run a critical piece of the business, not just support it
• A truly international playground: work daily with teams across Europe and China
• A front-row seat in one of the fastest-growing, most innovative industries out there
• No two days the same, in a company built for people who like to move fast

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. It operates in four core fields — IT, automotive, new energy, and rail transit — and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem.

BYD BeNeLux is located in Hoofddorp (NL) and in Brussels (BE). BYD offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.