VoC Insights Manager

About the role:

At Versuni, we believe the consumer's voice should guide every decision we make.

As Voice of Consumer (VoC) Insights Manager, you will play a key role in transforming consumer feedback into actionable insights and recommendations that drive product improvements, innovation, consumer experience, and commercial performance. You will analyze and synthesize feedback from ratings & reviews, social listening, contact center interactions, consumer research, agentic consumer intelligence platforms, and other consumer feedback channels to identify opportunities and risks for the business.

Working in close partnership with Product, R&D, Quality, Consumer Care, local & global Marketing, and Commercial teams, you will ensure consumer insights are translated into clear recommendations and tangible actions across the organization.

• Location: Netherlands
• EUR 61600 - EUR 92400

The impact you’ll make:

Insight Generation & Analytics

• Transform consumer signals into reports with actionable insights and business recommendations.
• Translate strategic business questions into clear objectives, hypotheses, and analytical approaches.
• Leverage data from ratings & reviews, social media, consumer surveys, contact center interactions, product returns, service cases, and other consumer touchpoints.
• Analyze unmet consumer needs, category & market opportunities, emerging trends, and competitive threats.
• Identify emerging quality, experience, or reputation risks.
• Drive end-to-end consumer insight projects across markets and categories from business question definition through analysis and storytelling.

Business Impact & Activation

• Support product development, renovation initiatives, new product introduction, go-to-market and communication strategies through consumer-driven recommendations.
• Monitor the implementation and impact of VoC recommendations.
• Drive action-oriented storytelling that helps stakeholders move from insight to action.

Cross-functional Collaboration & Enablement

• Be a business partner within cross-functional teams including Marketing, Product, R&D, Quality, Consumer Care, and Commercial to address strategic questions.
• Influence decision-making through consumer evidence, data, and storytelling.
• Champion a consumer-centric culture by embedding VoC insights throughout the product lifecycle, from design to post-purchase experience.
• Drive adoption of VoC capabilities across the organization through training programs, playbooks, and self-service guidance.

Voice of Consumer Platforms & Tools

• Act as an expert for VoC platforms and consumer intelligence tools.
• Collaborate with analytics and data teams to improve accessibility, quality, and scalability of consumer feedback data.
• Connect consumer feedback with broader business data (operational, product, commercial information) to uncover actionable insights and opportunities.
• Contribute to continuous improvement of reports, dashboards, automation, consumer intelligence frameworks, and AI-enabled insight generation.

The skills and knowledge you’ll bring:

• A Bachelor’s or Master’s degree in Marketing, Market Research, Business Administration, Business Analytics, Data Science, Statistics, or a related field.
• Minimum of 5 years of experience in Consumer Insights, Voice of Consumer, Market Research, Analytics, or related fields.
• Proven experience translating complex datasets into actionable reports with business recommendations and working effectively with cross-functional stakeholders.
• Experience working with both qualitative and quantitative data, with the ability to analyze findings and translate them into actionable insights.
• Experience working in consumer goods, retail, e-commerce, technology, or consumer-centric organizations.
• Experience with VoC platforms, ratings & reviews, social listening, consumer surveys, and analytics tools.
• Knowledge of Power BI, Python, Databricks, or similar analytics tools.
• Exposure to AI-powered consumer research methodologies and synthetic consumer research is considered a plus.
• Strong analytical, storytelling, and insight communication skills.
• Consumer obsession, ownership, curiosity, and continuous learning mindset.

What we’ll give you in return:

• Internationally competitive base salary | benchmarked against global industry and market leaders
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more
• Top of the market pension scheme | with higher-than-average company contributions
• Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
• Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
• Work from abroad | Up to 30 days per year.
• Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
• Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
• Health Insurance Discount | when signing up with our partner insurance
• Gym Membership Discount | to support your focus on health and wellbeing
• Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
• An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
• High growth environment | offering exciting learning and career development perspectives beyond your first role