Audio Visual Support Specialist

Company Description

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions and public and private organisations thrive in a rapidly evolving digital world.

• Workplace: Amsterdam, Netherlands

Job Description

Are you ready for a sneak-peek in the day of an Audio Visual Support Specialist in Netcompany?

As an Audio Visual Support Specialist you will:

• Provide remote and on-site support on the usage of AV equipment and tools
• Investigate and resolve issues related to audio visual affairs
• Collect and formulate information if an escalation to 3rd line application maintenance teams is required
• Coordinate activities with any user or other maintenance team at the client to facilitate the resolution of an incident
• Provide Audio Visual services related to multimedia (live broadcast, recording, editing and publication) as well as accounts for audiovisual services (e.g. WebEx host, licences, WebEx recording, Meet & Talk user accounts)
• Provide end-user training for AV services (e.g. WebEx, Meet & Talk, meeting rooms equipment)
• Perform daily functionality check of all conference rooms (8 rooms of 40 to 250 seats)
• Provide roaming in-room support for 40 conference rooms of variable size as well as support for virtual meetings when requested.

Qualifications

What would make you a fit for the role:

• Bachelor's degree in Computer Science, IT or relevant field
• Minimum 2 years of professional experience in a similar role
• Fluency in English with strong communications skills
• Working experience with proximity onsite support
• Expertise in Webex, Microsoft Office and Teams, Active Directory (Microsoft and Azure)

What is a strong plus for the role:

• Knowledge of Creston Panel, Polycom and NVX, recordings (Remote camera support) and editing and publishing tools (Youtube and VOD sites)
• One of the following certifications: ITIL V4, Audio-Visual (AV) professional Certified Technology Specialist™(CTS®), Crestron Master Certified Programmer (MCP), Crestron Master Technology Architect (MTA)

Additional Information

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!