Principal Solutions Engineer
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Become a Client Champion at Backbase on our Solutions Engineering team!
You are the conduit between client visions and groundbreaking solutions. Shape the future of banking while making measurable impact with a global organization.
- Principal Solutions Engineer
Located in Amsterdam, our EMEA HQ offices are a stone’s throw away from the beautiful NEMO Science Museum, and the Amsterdam Central train station.
What you'll do
Join our pre-Sales Solutions Engineering team and champion the success of our banking customers. You'll be their trusted advisor, problem-solver, and visionary crafting innovative Backbase solutions and demos that solve their toughest challenges and fuel their growth.
Client Focus
Being a technical subject matter expert is only part of this role; it's an opportunity to work directly with customers and understand their business deeply, build meaningful relationships, craft winning solutions, and lead the commercial engine of Backbase.
Impactful Solutions
Design, demo, and present market-changing solutions that solve real problems in banking. At the same time, your solutions will ultimately empower people around the world to reach financial security by putting powerful tools [literally] in the palm of their hands.
Collaborative Spirit
Partner closely with internal teams (Sales, Marketing, Customer Success) and clients throughout the journey, fostering trust and open communication. You're a true team player with a "make it happen" approach to your work. We work hard and play hard, celebrating wins and enjoying social hours or company events together.
Global Reach
We work with diverse teams and clients around the world and seek to make a global impact. One week you may be presenting to a customer in the US, and another week collaborating with our teams in Europe or Asia.
Whether you talk to the board of directors, the marketing team or the IT department, you turn every red light green. You love to travel and stay abroad. We work on a global scale, so if you don’t already own a platinum flying card, you will within a year.
You will join prospects in their exploration of Backbase products. As an all-round product expert, you navigate through the full sales cycle, from doing technology deep dives and leading proof of concepts, to leading workshops and generating feedback. Your performance blows each prospect of its feet. And we do need a little extra more.
When we mention a getting-things-done mentality, you immediately recognize yourself. Not only do you feel comfortable talking business, you’re also a congenial companion during coffee breaks. And let’s not forget your organizing skills. Those skills, by the way, also come in handy when planning leisure time, because if we send you to the other end of the world and overload you with work, we do understand that you might want to loosen up afterward and explore the surroundings.
You will join a highly motivated global team with like-minded people that are spread across the globe. Currently our team is spread across Amsterdam, London, New York, New Jersey, Atlanta, Toronto, Singapore, Tokyo and Sydney.
Who you are
Do you possess high technical aptitude combined with a passion for serving others? Do you thrive while working with customer-facing teams to win business?
In addition, we believe you will need the following attributes to be successful at Backbase;
- A deep curiosity for client needs and a desire to make measurable, lasting impact.
- Exceptional communication and collaboration skills to build strong relationships with clients.
- Proven knowledge and understanding of modern enterprise software architectures, mobile & web technologies (Java, Spring, Angular, iOS, Android, Kubernetes).
- Entrepreneurial energy to think, create, build and improve! You have a passion for learning, growing, and sharing your knowledge to empower clients and colleagues.
- Skill of a craftsman and attention to detail to delivery superior technology solutions.
- Experience in financial services is preferred (especially banking).
- Ideally you are able to work from our Atlanta hub in a flexible (hybrid), friendly work environment.
If you answered yes, then we want to meet you!
This is more than just a job; it's a chance to be a client champion. Are you ready to join the journey with us?
Key benefits
You own what you ship
Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
Ambition without ego
You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Grow while you build
Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
17 offices. One mission.
Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
Wellness that goes the distance
Real support built for the long game. We invest in the people who build the product, not just the product.
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.