Product Owner Consumer Interaction

As part of Tribe Tech4Engineering, you’ll join one of eight closely connected areas operating as a unified team. Together, we deliver managed, standardized, and high-quality services that enable 8000+ engineers and other related roles in IT to focus on what matters most - delivering business value. Within this context, Nexa acts as the central ecosystem in Rabobank’s technology landscape. It empowers squads to deliver value faster by providing a single starting point for insights, standardized solutions, and collaboration.

The Consumer Interaction area plays a pivotal role within this ecosystem by simplifying the end-to-end engineering journey. By bringing user insights to the forefront, translating them into seamless experiences, and actively driving change and adoption of standardized services, the area ensures solutions are easy to discover, use, and continuously improve. By understanding the impact of change on our users and engaging them through the journey, we help new ways of working become successfully embedded across the engineering community. It enables engineers and related roles to start strong, work efficiently, and deliver impact from day one - contributing to a more predictable, scalable, and value-driven IT organization.

Product Owner Consumer Interaction

• Utrecht (NL)
• Hybride
• 36 uur
• Fulltime

This is what we offer you

• Salary: Gross monthly salary between EUR 5,030 and EUR 7,183 (scale 09) for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

As part of Tribe Tech4Engineering, you’ll join one of eight closely connected areas operating as a unified team. Together, we deliver managed, standardized, and high-quality services that enable 8000+ engineers and other related roles in IT to focus on what matters most - delivering business value. Within this context, Nexa acts as the central ecosystem in Rabobank’s technology landscape. It empowers squads to deliver value faster by providing a single starting point for insights, standardized solutions, and collaboration.

You & your role

As a Product Owner, you will work together with other Product Owners, Solution Architects, Scrum Masters, and over 30 engineers, business analysts, designers and marketing specialists that together shape a diverse and engaging working environment. While we put our user front and centre, we also actively collaborate with one another through nourishing a culture that embraces openness and growth.

One of your key product challenges will be to create a more consistent and effective approach to Azure DevOps work-item management. You will define and evolve scalable standards, align them with stakeholders across the engineering community and guide teams through their implementation. This requires more than designing a process: you will turn different needs and perspectives into a clear change strategy, build commitment and ensure that changes become embedded in everyday ways of working.

Examples for practices

• Generate actionable insights from scaled user research to inform service direction, prioritization, and product decisions
• Build a data-driven, systemic understanding of target users to drive user engagement and service adoption
• Translate user insights into targeted change and adoption approaches, engaging key stakeholders and user communities to successfully embed new services and ways of working.

Facts & figures

• 36 or 40 hours per week
• 6 squads with over 40 international colleagues
• You bring impact to over 8000 engineers and other connected roles at Rabobank

Top responsibilities

As a Product Owner you determine what needs to be done, prioritize and align to achieve our ambitions and drive real impact. A Product Owner is part of an autonomous multidisciplinary team that is end-to-end responsible for their products and services.

• Define and evolve a clear, value-driven product vision aligned with user needs, market trends, and business objectives
• Champion the voice of the consumer and take end-to-end delivery ownership, including compliance, risk, and service quality, adoption and sustainable value realisation.
• Collaborate with stakeholders and leadership to set priorities, create alignment and commitment to change, and drive informed, outcome-focused decisions
• Own a value-driven roadmap, balance discovery and delivery, and make strategic trade-offs across dependencies
• Drive the people side of change by understanding impact and readiness, engaging with affected stakeholders and user groups, addressing resistance and translating change into sustained, embedded adoption.
• Own and evolve the standards for Azure DevOps work-item management, creating a consistent and scalable approach across teams
• Align proposed standards with Product Owners, engineers and other key stakeholders, balancing shared organisational needs with the technical landscape within Rabobank.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

You & your talent

• HBO / WO thinking and / or education level
• You have proven track record and 5+ years of experience as a Product Owner / Product Manager in complex agile / Scrum environments
• You are experienced in product / problem discovery, user journey framework, capturing user insights in large scale and translating them into tangible solution direction
• You do not get caught up in details and see the bigger picture. You focus on value creation and impact (outcomes), rather than process and technical feature delivery (outputs)
• You thrive in fast-changing and ambiguous environments, quickly bringing structure, direction, and clarity to complex situations, while helping stakeholders and users navigate change effectively.
• You have strong written and verbal communication skills. You’re able to structure complex stories, simplify and present to various target audiences
• You make decisions fact-based and data-driven
• You have demonstrated experience driving organisational change, preferably involving Azure DevOps work-item management or a comparably product-delivery environment.
• You can bring stakeholder needs together around practical standards and translate agreement into successful change and organisation-wide rollout.

A reliability check is part of the procedure.

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.