Sr. Manager, Supply Chain and Service

The Sr. Manager, Supply Chain and Service is responsible for leading the Supply Chain and Service & Repair teams, this role develops, implements, and executes the international demand and supply strategy. The position serves as both the strategic and operational liaison between the company, suppliers, manufacturing, sales teams, and third-party partners to ensure effective demand planning and supply continuity. In addition, the role oversees global service and repair operations, including the management of technical support inquiries, product complaints, upgrades, and routine maintenance activities. The objective is to deliver a seamless and high-quality customer service and repair experience worldwide. This position drives both strategic direction and tactical execution, developing scalable solutions that support business growth and align with the evolving needs of a dynamic international organization such as Bioventus.

• Location: Amsterdam
• Time type: Full time

Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

Key Responsibilities:

• Develop, implement, and maintain an inventory strategy that supports the company’s supply chain in: field inventory management & replenishment; warehouse inventory management; warehouse/3PL management; and demo equipment management
• Manage, support worldwide product compliance initiatives including WEEE, RoHS
• Implement and manage 3PL agreements/relationships all in different parts of the world
• Analyze, forecast and identify changes and trends in unit sales and share them with relevant stakeholders
• Support business with new market expansion and/or product introductions
• Oversee the day-to day operations of the Product Service & Repair department
• Lead the direct handling of technical support inquiries, complaints, product upgrades, and routine maintenance for all products worldwide, ensuring a seamless customer repair service experience
• Roll out Service and Repair strategic and tactical objectives for EMEA & APAC
• Holds oneself and others accountable to conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
• Attract, develop and retain talent. Ensure focus and alignment with functional and company goals. Provide employees with continuous feedback and coaching using talent-and-performance management tools.
• Collaborates with Audit & Risk Management function to identify business risks and develop and implement preventive strategies for functional area.

Education and Experience (Knowledge, Skills & Abilities)

• Minimum 5 years’ experience in a supply chain role, experience in shipping medical device in multiple markets of the world.
• Strong team player who takes great pride in the quality, precision, and measurable results of his/her work
• Good business sense - an understanding of how Supply Chain ties into the profitability of a company
• BA/BS degree required; APICS supply chain certification preferred and fluent in English
• Minimum 3 years’ in a people managers role, experience in managing people and optimizing the teams personal development