Customer Success Consultant (Dutch speaking)

Who we are:

At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services.

Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.

Customer Success Consultant (Dutch speaking)

• Amsterdam
• Flexible work model (hybrid and options for remote work)

About you:

You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships.

Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction.

The role:

• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
• Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services

What you'll bring to the team:

• 3+ years' experience in either HR, Sales, Customer Service/Success or related role
• Skilled in engaging with and influencing stakeholders at various levels
• Ability to understand and leveraging customer success metrics and engagement indicators
• Ability to handle multiple projects and priorities in a dynamic environment
• Strong project management and organizational skills
• High positive energy with exceptional communication and interpersonal skills
• Interest - and experience - in leveraging AI to be effective and efficient in your work
• Background in mental health advocacy or related fields is an ideal
• Prior experience in a fast-paced, growth-oriented company is a plus
• Fluent English and Dutch language skills are a must-have

What we'll offer you in return:

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament!

• 27.5 vacation days per year
• €1500 annual personal development budget
• ClassPass: we contribute towards your membership
• Monthly home internet/phone contribution (50EUR)
• Daily healthy and vegetarian lunch at our office
• Regular office yoga, meditation classes or breathing exercises
• Monthly drinks and company wide summer fest and other fun activities
• Free and unlimited access for you and your family to all our products, including our psychologists

Other things to note:

Ideally we're looking for someone to start as soon as 1st September.